Hub Console Clerk Jobs (NOW HIRING)

The Unit Clerk provides administrative and clerical support to the nursing unit to help ensure efficient patient care. This role serves as the department's communication hub by coordinating physician, staff, and interdepartmental communication.

Essential Duties and Responsibilities:

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Greets families, patients, visitors, and other staff professionally.
• Communicates professionally and effectively with nursing staff, support service departments, and interdisciplinary teams, including during high stress situations.
• Contacts consultants, laboratory, radiology, respiratory, Environmental services, and other departments as requested.
• Maintains confidentiality of all patients, hospital, or physician related information.
• Coordinates effectively with clinical staff to ensure timely patient flow and service delivery.
• Provides clear directions and answers questions to help patients navigate the facility with ease.
• Ability to work independently with minimal supervision.
• Answers and directs phone calls and patient call lights.
• Maintains accurate tracking of patients throughout ED.
• Maintains accurate patient records.
• Helps coordinate admissions, discharges, and transfers by preparing paperwork and assisting with phone calls.
• Assists with locating supplies, forms, equipment, and other resources.
• Obtains outside medical records and in-house EMR medical records as needed.
• Maintains orderly condition of assigned work area.
• Supports infection control and patient safety initiatives.
• Assists with document scanning and record keeping.
• Assists with daily, weekly, and monthly cleaning of equipment, work, and storage areas.
• Is knowledgeable of general hospital and unit specific policies and procedures.
• Complies with EMTALA regulations.
• Accurately registers patients, verifies demographics, and ensures all required information is collected and entered in the EMR.
• Confirms insurance eligibility, obtains necessary authorizations, and explains financial responsibilities in a clear and compassionate manner.
• Collects co-pays, deductibles, and other payments while maintaining sensitivity to patient circumstances.
• Other duties may be assigned and are subject to change with or without notice.

Professional Requirements:

• Excellent communication and customer service abilities.
• Strong time-management and teamwork skills.
• Ability to work independently with minimal supervision.
• Good mental health and emotional maturity.
• Good personal grooming and hygiene.
• Recognizes and respects the individual emotional, social, and cultural needs of patients, including their religious beliefs.
• Always preserves the dignity and respect of patients.
• Willingness to perform a variety of minimal repetitive tasks that may involve unpleasant conditions and maintain patience and tact.
• Other duties may be assigned and are subject to change with or without prior notice.
• Completes and maintains all required education and/or training requirements.
• Comply with HIPAA regulations and always maintain patient confidentiality.
• Follows and maintains all lawful safety, health requirements, and regulations, and follows protocols for required protective equipment (PPE).
• Promptly reports safety issues, job-related injury, or illness, near misses, etc. in SafetyZone.
• Follows Hillsboro Health Standards of Behavior.

Requirements:

Education and/or Experience:

• High School Diploma
• Familiarity with medical terminology, insurance processes, and electronic health records is a plus.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, average typing skills, and switchboard console.
• Must have the ability to follow written and verbal directions
• Must be able to read, write, and communicate in English
• CNA experience is preferred.

Certificates and Licenses:

• Certified Nursing Assistant (CNA) or Medical Assistant (MA) certificate preferred
• Basic Life Support (BLS) required or willing to obtain within 30 days of hire.

Physical Demands:

Physical demands of the position, including vision, hearing, repetitive motion and environment are required. A separate document will be provided upon hire, during annual evaluation process, and upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Corporate Compliance:

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.