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Hr Call Center Associate Jobs in California (NOW HIRING)

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer ...

Omni Family Health

Call Center Associate

Shafter, CA · On-site

Follow Call Center Associate Policies and Procedures Job Requirements: * Ability to work under pressure, provide verbal communication, and proper telephone etiquette. * Ability and willingness to ...

New

Pacer Group

Call Center Associate

Los Angeles, CA · On-site

Previous call center experience * Food service/delivery experience Preferred: * Associate/Bachelor degree in Nutrition or related field * Experience as a diet clerk/aide in an acute care setting

Home Organizers, Inc.

Be Seen First

Call Center Representative

Whittier, CA · On-site

$17 - $21.25/hr

Call Center Associate We offer the following: Complete training Fun, fast paced environment Full time and Part-Time available Work for a solid company with a longstanding reputation Benefits offered ...

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All JobsHr Call Center Associate JobsHr Call Center Associate Jobs in California

Hr Call Center Associate information

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How much do hr call center associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hr call center associate in California is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.27 per hour, depending on experience, location, and employer.

What cities in California are hiring for Hr Call Center Associate jobs?

Cities in California with the most Hr Call Center Associate job openings:

Infographic showing various Hr Call Center Associate job openings in California as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,406 per year, or $16.5 per hour.

Call Center Associate

Shafter, CA • On-site

Legacy Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Legacy Staffingexternal

$21/hr

Full-time, Temporary

Re-posted 27 days ago

Job description

Job Title: Call Center Associate (Medical)

Location: Shafter, CA
Employment Type: Full-Time/Temp Assignment 
Compensation: $21 as a temp

Position Overview

Legacy Staffing is seeking a compassionate and customer-focused Call Center Associate on behalf of a healthcare client. This role serves as a key contact point for patients, assisting with appointment scheduling, answering inquiries, and supporting access to healthcare services. The ideal candidate thrives in a fast-paced environment, demonstrates excellent phone etiquette, and is committed to delivering high-quality patient service aligned with patient-centered care principles.

Key Responsibilities Patient Communication & Scheduling
  • Answer incoming calls promptly and provide excellent customer service to all callers
  • Schedule, confirm, and update patient appointments in accordance with established procedures
  • Register patients accurately over the phone, ensuring all required information is collected
  • Conduct outbound calls for appointment reminders, follow-ups, and new patient scheduling
  • Assist patients with appointment needs and service inquiries
Patient Support & Coordination
  • Respond to patient questions, concerns, and complaints, routing issues to appropriate staff when necessary
  • Promote available healthcare services by consulting with patients and identifying their needs
  • Collaborate with internal departments to coordinate scheduling and ensure efficient patient flow
  • Explain services, payment categories, and billing procedures clearly to patients
Administrative & System Support
  • Perform tasks within the Electronic Health Record (EHR) system
  • Initiate medication refill requests as directed
  • Maintain accurate documentation and patient records
  • Follow all call center protocols and departmental procedures
  • Attend required training programs related to healthcare services and programs
Compliance & Organizational Participation
  • Maintain strict HIPAA compliance and confidentiality of patient information
  • Ensure compliance with all local, state, and federal regulations
  • Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives
  • Learn and utilize Electronic Health Record (EHR) and related systems
  • Support patient-centered care models and organizational values in all interactions
Qualifications, Education & Experience
  • High school diploma or GED required
  • Minimum 1 year of experience in a medical call center or healthcare office setting preferred
  • Experience handling patient calls, scheduling appointments, and addressing inquiries
  • Medical Assistant certification is a plus but not required
  • Bilingual English / Spanish preferred
  • Familiarity with medical terminology and triage procedures preferred
  • Experience with EHR systems is a plus
Skills & Competencies
  • Excellent verbal communication and telephone etiquette
  • Strong customer service and interpersonal skills
  • Ability to multitask and work efficiently in a high-volume call environment
  • Compassionate and patient-centered approach, especially in challenging situations
  • Strong organizational and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to engage respectfully with diverse patient populations
Reporting Relationship
  • Reports to Call Center or Operations Leadership