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Hourly Velocity Call Center Jobs in Riverside, RI

Cardis Furniture

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Call Center - Customer Service Representative

Swansea, MA · On-site

$19 - $20/hr

Pay: $19.00-$20.00 Hourly Schedule: Tuesday thru Saturday 10am-6:30pm JOB SUMMARY To ensure ... Determine who is responsible for the cost of the service call. * Schedule and create even exchanges ...

unibank

Contact Center Representative

Whitinsville, MA · On-site

$20 - $23/hr

Exceeds customers' service and sales expectations in an inbound/outbound call center environment ... Final hourly offer will be determined based on a particular candidate's unique combination of ...

Unibank

Contact Center Representative

Whitinsville, MA · On-site

$20 - $23/hr

Exceeds customers' service and sales expectations in an inbound/outbound call center environment ... Final hourly offer will be determined based on a particular candidate's unique combination of ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

Hourly base plus performance bonuses License: Life and Health preferred Important Role Overview ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

Hourly base plus performance bonuses License: Life and Health preferred Important Role Overview ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Hourly Velocity Call Center information

What is an hourly velocity call center?

An Hourly Velocity Call Center is a customer service or support center where employees are paid on an hourly basis, and performance is often measured by the speed and efficiency (velocity) with which calls are handled. These call centers focus on maximizing the number of customer interactions per hour, ensuring quick response times and efficient resolution of issues. Agents are typically expected to maintain a balance between high call volume and quality customer service. The term 'velocity' refers to the emphasis on productivity and throughput within the call center environment.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer applications is important. Exceptional active listening, patience, and resilience help representatives excel in handling diverse customer interactions. These skills and qualities ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced by agents in an hourly velocity call center, and how can they be managed?

Agents in an Hourly Velocity Call Center often face challenges such as handling high call volumes, managing time-sensitive inquiries, and maintaining a positive attitude during back-to-back interactions. To manage these challenges, agents benefit from strong organizational skills, access to up-to-date scripts or knowledge bases, and regular team huddles to share tips and support each other. Supervisors typically provide ongoing training and real-time feedback, fostering a collaborative environment that helps agents continuously improve and reduce stress.

What are the most commonly searched types of Velocity Call Center jobs in Riverside, RI?

The most popular types of Velocity Call Center jobs in Riverside, RI are:

Hourly Velocity Call Center jobs near you
Infographic showing various Hourly Velocity Call Center job openings in Riverside, RI as of August 2026, with employment types broken down into 1% As Needed, 53% Full Time, 41% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Call Center Associate

New Bedford, MA • On-site

Greater New Bedford Health Ctr
See more jobs at Greater New Bedford Health Ctrexternal

$20 - $24.20/hr

Other

Posted 22 days ago

Job description

Call Center Associate

Hot Job

New Bedford MA - New Bedford, MA 02740

Overview

Salary Range $20.00 - $24.20 Hourly Level Entry Position Type Full Time Education Level High School

Description

POSITION SUMMARY: 32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

  • Greets all callers to the Health Center promptly and in a welcoming manner.
  • Listens to the callers needs and identifies the reason for his/her call.
  • Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  • In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate.
  • Routes all other calls to the appropriate group or employee who can assist the caller.
  • Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  • Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  • Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  • Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

Bilingual in English and Portuguese or Spanish is required. Must possess strong customer service skills. Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

Education : High School diploma or equivalent is required. Experience: A minimum of two years call center or customer service experience is requiredCertification/Licensure: None required. Software/Hardware: Knowledge of electronic health record software is preferred.

Qualifications
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese.

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