1

Hourly Sap Help Desk Support Jobs in Iowa (NOW HIRING)

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

The role supports employees across North America, Europe, Asia, and other global locations.Leadership * Lead, coach, and develop the global IT Help Desk team. * Conduct one-on-one meetings, coaching ...

The role supports employees across North America, Europe, Asia, and other global locations. Leadership * Lead, coach, and develop the global IT Help Desk team. * Conduct one-on-one meetings, coaching ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and escalate complex ...

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.

... a Help Desk Specialist to join our team as the first point of contact for employees seeking ... Triage and respond to support tickets, ensuring effective communication and timely resolution

next page

Showing results 1-20

Hourly Sap Help Desk Support information

What is the difference between Hourly Sap Help Desk Support vs SAP Support Specialist?

AspectHourly Sap Help Desk SupportSAP Support Specialist
CredentialsBasic IT certifications, help desk trainingSAP certifications, technical degrees
Work EnvironmentHelp desk, support centers, client sitesCorporate IT departments, SAP environments
Employer & IndustryVarious industries, support service providersLarge corporations, SAP consulting firms
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical SAP support, system troubleshooting

Hourly Sap Help Desk Support primarily focuses on providing immediate technical assistance and troubleshooting for SAP users, often on an hourly basis. In contrast, SAP Support Specialists typically handle more complex, in-depth SAP system issues within corporate environments. Both roles require SAP knowledge, but the Help Desk role emphasizes customer service and quick resolution, while the Support Specialist involves advanced technical skills and system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Iowa?

The most popular types of Sap Help Desk Support jobs in Iowa are:

$19.50 - $26.25/hr

Contractor

Re-posted 17 days ago


Job description

Company Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Job Description

Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.

Complete Description:

This role is focused on level-1 help desk phone support, primarily with system access issues and password

Support. The ideal candidate must have excellent customer service and communications skills.

Candidate must be able to:

handle difficult situations with clients and turn them into a win for the service desk team

initiate trouble tickets from a service desk system

answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.


Qualifications

 At least 3 years of relevant experience working in a technical IT call center environment.

 HDS2

 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

Additional Information

Thanks and Regards,

Jane Morgan


Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media