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Hourly Remote Direct Support Jobs in Virginia (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

Tactica Solutions

Targeting Analyst Senior

Springfield, VA · Remote

$92K - $121K/yr

Direct support to INSCOM's GEOINT and targeting mission * Onsite work in Springfield, VA with a ... Conduct target research, geospatial analysis, remote-sensing analysis, photogrammetric analysis ...

Tactica Solutions

Targeting Analyst Senior

Springfield, VA · Remote

$92K - $121K/yr

Direct support to INSCOM's GEOINT and targeting mission * Onsite work in Springfield, VA with a ... Conduct target research, geospatial analysis, remote-sensing analysis, photogrammetric analysis ...

ReminderMedia

Direct Sales Closer - Remote

Lynchburg, VA · Remote

$65K - $125K/yr

Receive unwavering support from inspirational leaders who care as much as you about your success ... direct-mail marketing tools. We are proud to be an equal opportunity employer who considers ...

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Hourly Remote Direct Support information

What is the difference between Hourly Remote Direct Support vs Hourly Remote Customer Service Representative?

AspectHourly Remote Direct SupportHourly Remote Customer Service Representative
CredentialsRelevant certifications (e.g., disability support, healthcare)Customer service training, sometimes certifications
Work EnvironmentAssist individuals with disabilities or special needs remotelyHandle customer inquiries, support, and service remotely
Industry UsageHealthcare, social services, educationRetail, telecommunications, tech companies
Search IntentSupport for individuals, specialized assistanceCustomer support, troubleshooting, inquiries

Hourly Remote Direct Support focuses on providing personalized assistance to individuals with specific needs, often requiring specialized credentials. In contrast, Hourly Remote Customer Service Representatives handle general customer inquiries across various industries. Both roles are remote and hourly, but they serve different purposes and audiences.

What are the most commonly searched types of Remote Direct Support jobs in Virginia?

The most popular types of Remote Direct Support jobs in Virginia are:

What cities in Virginia are hiring for Hourly Remote Direct Support jobs?

Cities in Virginia with the most Hourly Remote Direct Support job openings:

Hourly Remote Direct Support jobs near you

Remote Support Technician

Mclean, VA • On-site, Remote

ManTech International
IT Services • 5 - 10K employees

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

48th of 246 rated software companies

Great coworkers

People enjoy working here

Good employer

Learn more about ManTech Internationalexternal

$66K - $109K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 6 days ago

Job description

General information
Requisition #
R70161
Locations
USA-VA-McLean
Posting Date
08/20/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift from 9:30AM - 6:00PM Monday through Friday, as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3:30PM, or 8:00 AM - 4:30 PM (dependent on trainers availability) Monday through Friday for the first 2-3+ weeks in McLean, VA.

Minimum Qualifications:
  • High School Diploma with 4+ years of experience, an Associate's Degree with 2+ years of experience, or a Bachelor's Degree.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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