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Hourly Helpdesk Jobs in Missouri (NOW HIRING)

Linxup

Be Seen First

Helpdesk Associate

Chesterfield, MO · On-site

$19/hr

Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you're looking for an opportunity to help make a difference for small businesses, yo ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you're looking for an opportunity to help make a difference for small businesses, yo ...

CMIT Solutions St. Louis

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

tntx

SERVICE TECHNICIAN HOURLY

Jackson, MO · On-site

SERVICE TECH - SERVICE TECHNICIAN HOURLY Since forming in 2007, TAG Truck Center has built an ... Freightliner experience helpful but not required * Flat rate/commission experience preferred * CDL ...

TNTX, LLC

SERVICE TECHNICIAN HOURLY

Jackson, MO · On-site

SERVICE TECH - SERVICE TECHNICIAN HOURLY Since forming in 2007, TAG Truck Center has built an ... Freightliner experience helpful but not required * Flat rate/commission experience preferred * CDL ...

Walmart

Staff Pharmacist (hourly)

Moberly, MO · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (hourly)

Cassville, MO · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (hourly)

Cuba, MO · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

Walmart

Staff Pharmacist (hourly)

Springfield, MO · On-site

$47.12 - $82.69/hr

This role is crucial in helping us achieve our goals and make a difference in the community. What ... The actual hourly rate will equal or exceed the required minimum wage applicable to the job ...

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All JobsHourly Helpdesk JobsHourly Helpdesk Jobs in Missouri

Hourly Helpdesk information

What is an hourly helpdesk?

Hourly Helpdesk jobs involve providing technical support and assistance to customers or employees on an hourly basis. Workers in these roles typically help resolve computer, software, and network issues, often via phone, email, or chat. These positions are usually entry-level and require good communication skills, basic technical knowledge, and the ability to troubleshoot problems efficiently. Many companies hire helpdesk staff on an hourly basis to provide flexible support coverage. These roles can serve as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an hourly helpdesk technician?

To succeed as an Hourly Helpdesk Technician, you need a solid grasp of troubleshooting, basic IT concepts, and customer service, often supported by a high school diploma and relevant technical training. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, or Linux is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely issue resolution, user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by hourly helpdesk staff, and how can they be addressed?

Hourly helpdesk staff often encounter a high volume of support requests, ranging from simple password resets to complex technical issues, which can make prioritizing tasks a challenge. Time management and clear communication are key to handling these demands effectively. Building familiarity with troubleshooting tools and documenting solutions also helps streamline workflows and reduce repeat questions. Support from experienced team members and ongoing training can further ease the learning curve, ensuring a positive and productive work environment.

What is the difference between Hourly Helpdesk vs IT Support Technician?

AspectHourly HelpdeskIT Support Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often more specialized
Work EnvironmentHelpdesk or call center, remote or on-siteOn-site or remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsCorporate, healthcare, education, tech companies
Search & Comparison IntentYesYes

Hourly Helpdesk and IT Support Technicians both handle technical issues, but Helpdesk roles often focus on remote support and customer service, while IT Support Technicians may perform more hands-on hardware repairs and on-site troubleshooting. Both roles require similar certifications and are common in various industries, making them frequently compared by job seekers.

What are the most commonly searched types of Helpdesk jobs in Missouri?

The most popular types of Helpdesk jobs in Missouri are:

Hourly Helpdesk jobs near you

Helpdesk Manager

Digital Consultants, LLC

Waynesville, MO • On-site

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.


Digital Consultants seeks a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. This role ensures efficient ticket management, high-quality customer service, and compliance with contract performance standards. The Helpdesk Manager leads Tier 1 and Tier 2 support operations and ensures service delivery aligns with mission requirements.


Location: Fort Leonard Wood, MO


Duties to include: 

  • Manage daily AV/IT Help Desk operations and technician assignments 
  • Monitor ticket queues, priorities, and resolution timelines 
  • Oversee escalation processes and Tier 2 support coordination 
  • Ensure accurate ticket tracking, documentation, and reporting 
  • Maintain knowledge base, FAQs, and troubleshooting documentation 
  • Provide coaching, performance feedback, and training to helpdesk staff 
  • Generate ticket analytics and trend reports for leadership and COR 
  • Support high-visibility events requiring coordinated helpdesk readiness 
  • Coordinate with AV/IT technicians, vendors, and government personnel 

Requirements

  • Clearance: Secret
  • Certifications: CompTIA A+ required, Network+ or Security+ preferred 
  • Education: Associate degree in IT, AV, or related field (or equivalent experience). 
  • Experience: 
    • Minimum 3 years of helpdesk or IT/AV technical support leadership experience 
    • Experience in DoD or federal service desk environments preferred 
    • Strong understanding of IT/AV troubleshooting processes 
    • Experience with ticketing systems and IT service workflows 
    • Excellent communication and customer service skills 
    • Ability to analyze data and identify performance trends 
    • Ability to lead teams and manage operational workflows 
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. 

Benefits: The company offers the following benefits to permanent, full-time employees: 

  • Paid Time Off (PTO) 
  • Group health plans 
  • Income protection and supplemental benefits 
  • 401(k) plan with company matching 
  • Health Savings Account (HSA) 
  • Flexible Spending Account (FSA) 
  • Pet insurance options 
  • Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.


We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you. 

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