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Job Title: Front of House Service Staff
Department/Location: FOH
Supervisor: General Manager/Operations Manager/ Assistant Managers
Compensation: Hourly Wage + Tips (Tip Pool with Bonus)
Company: Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema's past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.
Job Description: The Front of House Service staff is responsible for providing an excellent dining and viewing experience to guests of our Cinema, explaining our concept to newcomers, knowledgeably guiding our guests through our menu offerings, demonstrating salesmanship and dedication to guest satisfaction.
Job Purpose: To ensure guest satisfaction during their dining and viewing experience, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy

Our front of house model for staff, is for everyone to start at the same position, and your promotions to future positions are based on performance, skills, and passion to succeed. Promotions to new positions are rewarded by large portions of the tip pool and higher percentage of bonus tip pools. Please note that some tiers require certain age requirements that are mandated by law (i.e

Tiers that allow carry of alcohol, bartending, etc..)
Job Qualifications:
Read, understand, and comply with all parts of Employee Handbook
Ability to accurately exchange currency with guests
Ability to bus/pre-bus with or without support staff
Reliable transportation to and from work
Works days, nights, holidays and/or weekends as required
Ability to use concise language to communicate between guests and BOH
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be attentive to details and able to multi-task
Strong time-management skills
Commitment to quality serve and food and beverage quality
Ability to provide excellent customer service for all guests in our Cinema
Is eager and willing to learn and develop new skills
Coachability
Competitive spirit
Confident, Great Attitude, High Energy and Drive
Supports the management team and company goals/visions
Job Tasks: (Tasks are assigned in specific tiers)
Adhere to company standards and service levels to increase sales and provide excellent guest experiences
Inform guests of any Limited Time Offers or promotions (Wine Wednesday, Souvenir items, etc)
Fluency in all food and beverage menus with knowledge of allergies and aversions
Walking new guests through our dining concept and relevant equipment with concise explanation
Accurately and concisely ringing in orders, ensuring modifications are as requested
Timing orders and courses throughout the dining experience, helping to prevent unnecessary back up in BOH, and promoting additional guest purchases
Using appropriate level of volume during features, and kneeling to prevent obstruction of viewing screen
Create and sustain regulars with focus on building rapport
Understand and communicate with managers regarding guest experience to repair any damaged guest experiences
Ensure compliance with operational standards, company policies, and Federal/State/Local laws
Ensure alcoholic beverages are served only to guests over the age of 21 and monitor guest consumption
Ensure theater operations are running smoothly by completing all "Jolt" checklists and assigned side-work in a timely manner
Pro-active in getting things done and exceeding expectations of both guests and team members
Safely handling food, and maintaining general cleanliness of our Cinema
Maintain a positive, friendly demeanor throughout the entirety of shift
Comply to all manager requests for any cleaning tasks or other duties
Complete training programs and attend classes as directed
Demonstrating flexibility and willingness to perform tasks outside of an assigned position
Adhere to company standards of cleanliness in all areas of our facility
Ensure proper use of chemicals while cleaning, and proper use of any equipment
Ensure restroom checks happen hourly by completing "Jolt" checklists
Enforce and follow all Envision Cinemas policies, such as performing bag checks or enforcing our No Outside Food or Drink policy
Maintaining a spill sheet for applicable positions
Maintain guest interaction with filling of beverages, waters, and popcorn
Serve guests in all areas of the building
Assist guests with purchase of movie tickets, fudge, lottery tickets and Virtual Reality
Greeting and welcoming, answering questions, thanking, and saying goodbye to guests
Physical Requirements
Ability to speak and hear
Ability to stand and walk for long periods of time
Ability to reach, bend, stoop, and frequently lift up to 45lbs.
Benefits/Perks
Competitive Pay
Growth Opportunities
Free Movie Tickets
Discounted Food while on shift