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Hourly Data Center Operations Lead Jobs in Raleigh, NC

CyrusOne

Critical Environments Operator IV

Durham, NC · On-site

$15.50 - $19.75/hr

Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. What You Will Do:

CyrusOne

Critical Environments Operator IV

Durham, NC · On-site

$15.50 - $19.75/hr

Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. What You Will Do:

Versana

Client Success Operations Lead

Raleigh, NC · On-site

By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented ... The Client Success Operations Lead reporting to the Director of Product Operations, will partner ...

Versana

Client Success Operations Lead

Raleigh, NC

By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented ... The Client Success Operations Lead reporting to the Director of Product Operations, will partner ...

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All JobsHourly Data Center Operations Lead JobsHourly Data Center Operations Lead Jobs in Raleigh, NC

Hourly Data Center Operations Lead information

See Raleigh, NC salary details

$8

$45

$81

How much do hourly data center operations lead jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for hourly data center operations lead in Raleigh, NC is $45.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $65.43 per hour, depending on experience, location, and employer.

What is the difference between Hourly Data Center Operations Lead vs Data Center Technician?

AspectHourly Data Center Operations LeadData Center Technician
CertificationsTypically required to have certifications like CompTIA Server+, Cisco CCNA, or data center-specific credentialsOften required to have certifications such as CompTIA A+, Network+, or similar technical certifications
Work EnvironmentOversees daily operations, manages teams, and ensures uptime in data centersPerforms hands-on hardware installation, maintenance, and troubleshooting within data centers
Employer & Industry UsageCommonly employed by data centers, cloud providers, and large IT organizationsFound in data centers, IT service providers, and enterprise IT departments

The main difference is that the Hourly Data Center Operations Lead manages and supervises data center activities, while the Data Center Technician focuses on technical tasks and hardware maintenance. The Operations Lead has more leadership responsibilities, whereas the Technician performs hands-on technical work.

What does an hourly data center operations lead do?

An hourly data center operations lead oversees daily activities in a data center, including monitoring systems, managing technical staff, and ensuring uptime and security. They coordinate maintenance, troubleshoot issues, and may use tools like monitoring software, often working in shifts to support 24/7 operations.

What are popular job titles related to Hourly Data Center Operations Lead jobs in Raleigh, NC?

For Hourly Data Center Operations Lead jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hourly Data Center Operations Lead jobs in Raleigh, NC look for?

The top searched job categories for Hourly Data Center Operations Lead jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hourly Data Center Operations Lead jobs?

Cities near Raleigh, NC with the most Hourly Data Center Operations Lead job openings:

Hourly Data Center Operations Lead jobs near you
Infographic showing various Hourly Data Center Operations Lead job openings in Raleigh, NC as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $94,288 per year, or $45.3 per hour.

Customer Service Center (CSC) Operations Manager - Tolling Operations

WSP

Raleigh, NC

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 hours ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team!

This position is based out of our Winston-Salem, NC office. 

Position Summary

The CSC Operations Manager is responsible for the overall leadership, performance, and daily operations of a high-volume call center environment. This role oversees people, processes, technology, and performance to ensure contractual obligations, service-level agreements (SLAs), and customer experience standards are consistently met or exceeded. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. Experience within tolling, transportation, or government-regulated environments is strongly preferred.

Key Responsibilities

Provide end-to-end operational leadership for the call center, including staffing, scheduling, performance management, and service delivery.
Own and manage operational KPIs such as ASA, AHT, service level, abandonment rate, QA scores, CSAT, occupancy, and adherence.
Partner closely with Workforce Management to align forecasting, scheduling, and hiring with volume demand.
Lead, coach, and develop supervisors, team leads, QA, and support functions to ensure consistent performance and accountability.
Ensure compliance with contractual requirements, labor laws, HR policies, and regulatory guidelines.
Drive continuous improvement initiatives focused on efficiency, quality, risk mitigation, and customer experience.
Collaborate with Recruiting and HR to support hiring strategy, onboarding, and early-tenure retention.
Act as the primary escalation point for operational, employee, and client-related issues.
Prepare and deliver operational reports, performance reviews, and executive-level summaries.
Manage vendor relationships, technology platforms, and operational tools supporting the call center.

People Leadership

Build and maintain a strong performance-driven culture grounded in accountability, engagement, and development.
Conduct regular coaching, feedback, and performance reviews with leadership staff.
Identify and develop internal talent for succession planning.
Address attendance, conduct, and performance issues in a timely, fair, and compliant manner.

Operational & Strategic Oversight

Translate contractual and business requirements into executable operational plans.
Balance cost, quality, and service delivery while meeting SLA and budget expectations.
Partner with Finance and Program Leadership to manage budget, staffing models, and forecasting assumptions.
Support client audits, site visits, and performance reviews, particularly in government-regulated environments.

Required Qualifications

Minimum of 5 years of experience managing an entire call center operation (100+ agents preferred).
Proven experience owning operational KPIs and driving measurable performance improvement.
Strong knowledge of workforce management principles and call center metrics.
Demonstrated people leadership experience, including managing managers and supervisors.
Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications

Experience supporting tolling, transportation, or other government-regulated customer service environments.
Experience working on contractual or SLA-driven programs.
Familiarity with call center platforms (ACD, CRM, QA tools, WFM systems).
Experience overseeing multi-channel environments (voice, chat, email).

Education

Bachelor's degree in Business, Management, or a related field preferred

Equivalent experience will be considered.

Work Environment

Fast-paced, performance-driven call center environment.
May require flexibility in schedule based on operational needs.
On-site presence required. 

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

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