Hotel Quality Control Jobs in Iowa (NOW HIRING)

POSITION SUMMARY

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Employee Supervision & Development

• Hire, train, manage, and motivate sales & Catering staff to generate enthusiasm, spirit, and loyalty while maintaining strong/clear communication.
• Conduct required performance reviews for direct reports and make recommendations for compensation adjustments in accordance with company policy.
• Ensure appropriate day-to-day decisions for the property that follow company standards are made and train and empower staff to do the same.
• Lead by example in all encounters with team members, guests, clients, vendors, and the general public.

Operations Management & Property Oversight

• Partner with the General Manager to ensure the property is properly maintained and that necessary repairs and improvements are completed in a timely and appropriate manner to avoid negative guest impact.
• Be attentive to all hotel operational and guest relationship management needs and concerns.
• Act as manager-on-duty in the absence of leadership or as assigned and be on-call as required.
• Supervise and control the sales, marketing, and overall operation of the hotel in a cost-effective manner.
• Work with above-property leaders, brand partners, and key stakeholders to complete all pre-opening and/or opening responsibilities when applicable.

Guest Experience & Service Excellence

• Respond immediately to all client inquiries and communications in a positive manner.
• Work with the General Manager and Director of Hotel Operations (if needed) to resolve guest/client complaints and concerns in a timely, professional manner, ensuring a "win-win" outcome.
• Explore and participate in new business opportunities, guest interaction moments, and relationship-building initiatives to enhance hotel and company growth.
• Be attentive to all guest relationship management needs and concerns.

Financial Management & Revenue Performance

• Meet budgeted income, expense, and revenue goals for the hotel.
• Work with the General Manager on the development of the annual budget.
• Review sales and financial operations regularly and complete required reporting on a daily, weekly, monthly, and annual basis.
• Participate in revenue management activities, including strategy development and rate management.
• Ensure established deposit and accounts receivable targets and requirements are met and maintained.
• Develop weekly, monthly, and annual revenue goals in accordance with company policy; monitor performance and provide leadership to ensure team and individual goals are met.

Sales, Marketing, & Business Development

• Evaluate market conditions with hotel and above-property leadership to develop and implement ongoing revenue management and sales strategies aligned with market and budget goals.
• Perform weekly sales calls and sales activities, including new business development and relationship management.
• Develop and monitor weekly, monthly, and annual sales goals; provide leadership to ensure team and individual performance meets expectations.
• Develop the annual marketing plan and conduct periodic sales and marketing reviews.
• Develop and maintain sales and marketing collateral, pricing strategies, and sales strategies to support financial and service goals.
• Participate in all required and optional brand, third-party, and industry programs (including OTA partnerships), ensuring accurate and up-to-date information and inventory.
• Adhere to company client development, retention, and communication standards, including accurate CRM documentation.
• Maintain strong, current relationships with key clients, accounts, brand contacts, and community partnerships.
• Explore and participate in new business opportunities and relationship-building efforts to support hotel and company growth.
• Conduct periodic account reviews and audits to ensure proper reporting, documentation, and sales activity performance.
• Collaborate with food & beverage and catering leaders to develop relevant menu offerings and event options aligned with current trends.

Compliance, Risk, & Safety

• Ensure the sales department operates in compliance with company policies and procedures, maintaining standards for safety, quality, and guest satisfaction.
• Ensure sales operations comply with all local, state, and federal laws, as well as brand standards and management agreements.
• Respond in a timely manner to hotel or guest emergencies and communicate appropriately with the General Manager.

Other Duties

• Maintain and demonstrate professional and technical knowledge through ongoing education, networking, and industry involvement.
• Represent the hotel and company in a professional and positive manner within the community and industry.
• Collaborate with the General Manager to resolve personnel and operational issues in a timely, accurate, and professional manner.
• Other duties as assigned.

• Demonstrates integrity and holds self and others to high ethical standards
• Strong leadership and management skills, including recruiting, hiring, coaching, mentoring, and team development
• Proven sales and business development skills, including client acquisition, retention, and relationship management
• Strategic thinker with the ability to drive revenue management and sales initiatives
• Strong financial acumen, including budgeting, forecasting, and interpreting financial statements
• Analytical mindset with the ability to evaluate and present data effectively
• Excellent verbal and written communication and interpersonal skills
• Experience in sales and marketing, including training, goal setting, market analysis, and plan execution
• Builds strong relationships and actively engages in the community
• Guest-focused with a commitment to service excellence
• Adaptable, organized, and able to manage multiple priorities in a fast-paced environment
• Proficient in computer systems and business applications
• Works effectively with diverse teams and maintains regular, reliable attendance

EDUCATION and/or EXPERIENCE

COMPANY VALUES