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Hotel Operator Jobs in Boston, MA (NOW HIRING)

Marriott

Hotel Manager

Medford, MA · On-site

This hotel is owned and operated by an independent franchisee, Colwen Management, Inc . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee ...

Marriott International

Hotel Manager

Medford, MA · On-site

$85K - $90K/yr

This hotel is owned and operated by an independent franchisee, Colwen Management, Inc . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee ...

Lodgeworks

Hotel Maintenance Technician

Burlington, MA · On-site

$24 - $26/hr

... operated hotel. The Maintenance Technician is also responsible for performing other duties as assigned. Your day-to-day * Perform basic repair and maintenance of facilities, guest rooms and public ...

Archer

Hotel Maintenance Technician

Burlington, MA · On-site

$24 - $26/hr

... operated hotel. The Maintenance Technician is also responsible for performing other duties as assigned. Your day-to-day * Perform basic repair and maintenance of facilities, guest rooms and public ...

Colwen Hotels

Housekeeper - AC Hotel Medford

Medford, MA · On-site

$22.50/hr

We currently have 49 hotels in our portfolio operating across 9states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth ...

Cape Ann Marina

Hotel Laundry Attendant

Gloucester, MA · On-site

$17 - $19/hr

Laundry Attendant A hotel laundry attendant manages the cleaning, sorting, folding, and ... Primary duties include operating industrial washers/dryers, removing stains, folding items ...

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All JobsHotel Operator JobsHotel Operator Jobs in Boston, MA

Hotel Operator information

See Boston, MA salary details

$13

$20

$31

How much do hotel operator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hotel operator in Boston, MA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What is a hotel operator?

Hotel operators are professionals responsible for managing the daily operations of a hotel or lodging establishment. Their duties typically include overseeing reservations, handling guest inquiries and complaints, coordinating with housekeeping and maintenance staff, and ensuring guests have a pleasant experience. They may also be responsible for administrative tasks such as managing bookings and coordinating with other departments to ensure smooth operations. Hotel operators play a crucial role in maintaining the reputation and efficiency of a hotel.

What are the key skills and qualifications needed to thrive as a hotel operator, and why are they important?

To thrive as a Hotel Operator, you need strong customer service skills, organizational abilities, and a high school diploma or equivalent. Familiarity with hotel management software, multi-line phone systems, and reservation platforms is typically required. Excellent communication, problem-solving, and multitasking abilities help you stand out in this role. These skills are crucial for ensuring seamless guest experiences and efficient hotel operations in a fast-paced environment.

What are some common challenges faced by hotel operators, and how can they be addressed?

Hotel Operators often face challenges such as managing guest expectations, handling high-pressure situations during peak occupancy, and coordinating effectively with various departments like housekeeping and maintenance. Success in this role requires strong communication skills, adaptability, and problem-solving abilities. Building strong relationships with team members and staying organized can help address these challenges, ensuring smooth operations and positive guest experiences.

What is the difference between Hotel Operator vs Hotel Manager?

AspectHotel OperatorHotel Manager
CredentialsTypically requires hospitality or business certifications, relevant experienceRequires hospitality management degree or equivalent experience
Work EnvironmentFocuses on daily operations, guest services, and facility managementOversees staff, finances, and overall hotel performance
Employer & Industry UsageUsed by hotel chains, ownership groups, and franchiseesCommonly used in hotel chains and independent hotels

The main difference between a Hotel Operator and a Hotel Manager lies in their focus areas. Hotel Operators typically handle the operational aspects of running a hotel, often working for ownership groups or franchisees, while Hotel Managers oversee staff, guest experience, and overall hotel performance. Both roles require hospitality experience and relevant certifications, but their responsibilities and focus differ slightly.

How do you become a hotel operator?

To become a hotel operator, candidates typically need a high school diploma or equivalent, along with experience in hospitality or management. Many roles require strong communication, organizational skills, and knowledge of hotel operations, with some positions favoring a bachelor's degree in hospitality management or related fields. Gaining experience through entry-level positions and developing leadership skills are common steps toward this role.

What cities near Boston, MA are hiring for Hotel Operator jobs?

Cities near Boston, MA with the most Hotel Operator job openings:

Hotel Operator jobs near you
Infographic showing various Hotel Operator job openings in Boston, MA as of August 2026, with employment types broken down into 46% Full Time, 50% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,719 per year, or $20.1 per hour.

Hotel Manager

Marriott

Medford, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,189 frontline employees who took The Breakroom Quiz

55th of 108 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Dual Brand Fairfield Inn / TownePlace Suites Medford is seeking a passionate and driven Hotel Manager who thrives in a vibrant, fast-paced hotel environment and loves being being at the heart of the action.
 
This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day.  If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you.
 
Why This Role Matters
 
As Hotel Manager, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences.
 
You will partner closely with the Area General Manager to help drive operational excellence across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, ensuring that every guest interaction reflects Marriott and Colwen Hotels' commitment to service.
 
This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement.
 
About Colwen Hotels
 
At Colwen Hotels, we believe hospitality is powered by people, passion, and innovation.
 
Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember.
 
With 49 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us.
 
What You'll Be Doing
 
You'll play a central role in the hotel's success by:
 
- Leading daily hotel operations across all key departments
- Driving a culture of exceptional guest service
- Coaching and developing associates to reach their full potential
- Supporting recruiting, hiring, and team engagement initiatives
- Assisting in achieving financial goals and operational performance
- Ensuring brand standards and service excellence are consistently delivered
- Maintaining a positive, respectful, and motivating work environment
- Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction
 
What You Bring
 
We're looking for a leader who combines operational expertise with genuine hospitality.
 
Ideal candidates will have:
 
- 5+ years of hotel management experience
- Strong leadership and team development abilities
- A hands-on approach to hotel operations
- Excellent communication and organizational skills
- A passion for guest service and hospitality excellence
- The ability to multitask and thrive in a fast-paced environment
- Knowledge of hotel operations across multiple departments

Medical Insurance with Company-Funded HRA, Dental & Vision Insurance, Flexible Spending Accounts, 401(k) with Employer Match (Traditional & Roth), Paid Time Off, Employee Assistance Program, Hotel Discount, Travel Program for Associates & Family, Exclusive Travel, Retail & Entertainment Discounts, Training & Development Programs, Career Growth Opportunities Across Our Expanding Portfolio

This company is an equal opportunity employer.

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