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Hotel Operator Jobs in Washington (NOW HIRING)

Studio 6 Suites

Hotel Front Desk

Catonsville, MD

$15 - $15.25/hr

Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to ...

Motel 6

Hotel Front Desk

Catonsville, MD · On-site

$13.50 - $17/hr

Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to ...

Studio 6 Suites

Hotel Front Desk

Catonsville, MD · On-site

$15 - $15.25/hr

Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to ...

Studio 6 Suites

Hotel Front Desk

Catonsville, MD · On-site

$15 - $15.25/hr

Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to ...

Comstock

Senior Analyst (Hotel)

Reston, VA · On-site

$89K - $110K/yr

Monitor third-party operator performance and identify opportunities to improve revenue ... Experience with hospitality financial statements, STR reports, and hotel operating metrics.

Comstock

Senior Analyst (Hotel)

Reston, VA · On-site

$110K - $135K/yr

Asset Performance Analysis • Analyze monthly operating results and key hospitality performance ... Experience with hospitality financial statements, STR reports, and hotel operating metrics.

Donohoe Companies

Part Time Hotel Night Auditor

Reston, VA · On-site

$15.50 - $20.75/hr

This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel ...

DHS Brand

Part Time Hotel Night Auditor

Reston, VA · On-site

$15.50 - $20.75/hr

This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel ...

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Hotel Operator information

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How much do hotel operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for hotel operator in Washington is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is a hotel operator?

Hotel operators are professionals responsible for managing the daily operations of a hotel or lodging establishment. Their duties typically include overseeing reservations, handling guest inquiries and complaints, coordinating with housekeeping and maintenance staff, and ensuring guests have a pleasant experience. They may also be responsible for administrative tasks such as managing bookings and coordinating with other departments to ensure smooth operations. Hotel operators play a crucial role in maintaining the reputation and efficiency of a hotel.

What are the key skills and qualifications needed to thrive as a hotel operator, and why are they important?

To thrive as a Hotel Operator, you need strong customer service skills, organizational abilities, and a high school diploma or equivalent. Familiarity with hotel management software, multi-line phone systems, and reservation platforms is typically required. Excellent communication, problem-solving, and multitasking abilities help you stand out in this role. These skills are crucial for ensuring seamless guest experiences and efficient hotel operations in a fast-paced environment.

What are some common challenges faced by hotel operators, and how can they be addressed?

Hotel Operators often face challenges such as managing guest expectations, handling high-pressure situations during peak occupancy, and coordinating effectively with various departments like housekeeping and maintenance. Success in this role requires strong communication skills, adaptability, and problem-solving abilities. Building strong relationships with team members and staying organized can help address these challenges, ensuring smooth operations and positive guest experiences.

What is the difference between Hotel Operator vs Hotel Manager?

AspectHotel OperatorHotel Manager
CredentialsTypically requires hospitality or business certifications, relevant experienceRequires hospitality management degree or equivalent experience
Work EnvironmentFocuses on daily operations, guest services, and facility managementOversees staff, finances, and overall hotel performance
Employer & Industry UsageUsed by hotel chains, ownership groups, and franchiseesCommonly used in hotel chains and independent hotels

The main difference between a Hotel Operator and a Hotel Manager lies in their focus areas. Hotel Operators typically handle the operational aspects of running a hotel, often working for ownership groups or franchisees, while Hotel Managers oversee staff, guest experience, and overall hotel performance. Both roles require hospitality experience and relevant certifications, but their responsibilities and focus differ slightly.

How do you become a hotel operator?

To become a hotel operator, candidates typically need a high school diploma or equivalent, along with experience in hospitality or management. Many roles require strong communication, organizational skills, and knowledge of hotel operations, with some positions favoring a bachelor's degree in hospitality management or related fields. Gaining experience through entry-level positions and developing leadership skills are common steps toward this role.
Hotel Operator jobs near you
Infographic showing various Hotel Operator job openings in Washington as of August 2026, with employment types broken down into 45% Full Time, 52% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $43,493 per year, or $20.9 per hour.

Hotel Director of Operations | New York

Fairfax, VA

Crescent Hotels & Resorts LLC
See more jobs at Crescent Hotels & Resorts LLCexternal

$130K/yr

Full-time

Retirement

Re-posted 9 days ago

Job description

Crescent Hotels & Resorts is hiring a Hotel Director of Operations to support one of our luxury, full-service properties in New York. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities.
 
This is an on-site position located in New York.
 
More than a traditional Rooms Division leadership role, this position serves as a key operational partner to the General Manager and a visible cultural leader for the property. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities.
 
The ideal candidate brings a hands-on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long-term reputation within the NY luxury market.
 

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive annual salary starting at $130,000 based on experience
  • Operational incentive plan eligibility
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

  • Serve as a highly visible operational leader and ambassador of the guest experience, ensuring service delivery consistently reflects the hotel’s luxury positioning, personalized approach, and brand standards.
  • Partner closely with the General Manager in shaping the hotel’s operational identity, culture, service philosophy, and overall guest journey.
  • Foster a high-performing, engaged, and service-oriented culture through active leadership presence, mentorship, coaching, and development of department heads and frontline teams.
  • Lead and oversee all aspects of Front Office operations including Guest Services, Concierge, Housekeeping Services, Laundry, Telephone Operations, and related Rooms Division functions.
  • Champion authentic luxury hospitality by anticipating guest needs, resolving concerns with professionalism and empathy, and creating memorable experiences that drive guest loyalty and satisfaction.
  • Implement and manage the hotel’s quality assurance processes including service recovery, guest satisfaction initiatives, operational audits, and continuous improvement programs.
  • Analyze guest feedback, comment cards, online reputation metrics, and service trends to proactively identify opportunities for operational enhancement and team coaching.
  • Recruit, interview, hire, train, mentor, evaluate, and develop operational leaders and team members while maintaining open communication and accountability across departments.
  • Provide strategic operational oversight including labor management, forecasting, budgeting, expense control, inventory management, and productivity analysis.
  • Collaborate with department leaders to ensure operational consistency, financial performance, and adherence to luxury service standards.
  • Monitor hotel occupancy trends and operational demands to proactively adjust staffing and service strategies.
  • Lead operational response during high-pressure situations, guest escalations, and emergency scenarios with sound judgment, composure, and professionalism.
  • Review security logs and operational reports daily, partnering with department heads to implement service improvements and policy enhancements where necessary.
  • Plan, organize, chair, and actively participate in Executive Committee Meetings, Rooms Division Meetings, leadership meetings, and quality improvement initiatives.
  • Support pre-opening, repositioning, and brand evolution initiatives as applicable while helping establish long-term operational excellence and team culture.
  • Maintain flexibility and availability to support operational needs as required.
  • Perform other job-related duties as assigned.

REQUIRED SKILLS/ABILITIES:

  • Minimum 5 years of progressive luxury hotel operations experience within full-service or luxury hotels is required.
  • Minimum 3 years of senior Rooms Division or Operations leadership experience within a New York luxury hotel is required.
  • Previous leadership experience within a union hotel environment is preferred.
  • Demonstrated success building and leading high-performing operational teams within luxury hospitality environments.
  • Strong leadership presence with exceptional interpersonal, communication, and relationship-building skills.
  • Proven ability to mentor department leaders, drive accountability, and cultivate a positive service culture.
  • Strong financial acumen including budgeting, forecasting, labor management, and operational analysis.
  • Passion for personalized luxury hospitality, guest engagement, and operational excellence.
  • Ability to lead with professionalism, emotional intelligence, discretion, and adaptability in a fast-paced luxury environment.