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Hot Chat Jobs in Florida (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Brandon, FL · On-site

$13.50 - $18/hr

Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Brandon, FL · On-site

$13.50 - $18.25/hr

Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Domino's Pizza

Customer Service Rep (5221)

Palm Bay, FL

$13.50 - $18.50/hr

Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... between hot and cold surfaces Temperaments The ability to direct activities, perform repetitive ...

Domino's

Customer Service Rep (5221)

Palm Bay, FL · On-site

$13.50 - $18.50/hr

Respond to customer inquiries via phone, email, and chat in a timely and professional manner ... hot and cold surfaces Temperaments • The ability to direct activities, perform repetitive tasks ...

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All JobsHot Chat JobsHot Chat Jobs in Florida

Hot Chat information

What is a hot chat?

Hot Chat jobs typically refer to online positions where individuals engage in real-time text or video conversations, often in adult or dating contexts. These roles may involve chatting with customers to provide companionship, entertainment, or emotional support, sometimes with a flirtatious or intimate focus. Hot Chat jobs can be done remotely and usually require good communication skills, discretion, and the ability to maintain engaging conversations. Payment is often based on the duration or number of chats handled, and workers may remain anonymous if desired. It's important to research the platform and understand the nature of the work before applying.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is often expected. Patience, empathy, and active listening are crucial soft skills for delivering a positive customer experience. These skills help ensure quick resolution of customer issues, satisfaction, and uphold the company's reputation in a fast-paced digital environment.

What are some common challenges faced by a hot chat customer service representative, and how can they be addressed?

Hot Chat customer service representatives often manage multiple live conversations at once, which requires strong multitasking and time management skills. A common challenge is maintaining a high level of responsiveness while providing accurate and empathetic assistance to each customer. To address this, representatives can utilize chat management tools, prioritize inquiries based on urgency, and follow established response templates when appropriate. Continuous training and regular team debriefs also help improve communication techniques and share best practices.

What is the difference between Hot Chat vs Customer Service Representative?

AspectHot ChatCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsOffice or remote; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Common Search/ComparisonCustomer support via live chatCustomer support via phone or in person

Hot Chat roles focus on providing customer support through live online chat platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle customer inquiries via phone, email, or in person, with a broader range of communication methods. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are popular job titles related to Hot Chat jobs in Florida?

For Hot Chat jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Hot Chat jobs in Florida look for?

The top searched job categories for Hot Chat jobs in Florida are:

What cities in Florida are hiring for Hot Chat jobs?

Cities in Florida with the most Hot Chat job openings:

Hot Chat jobs near you
Infographic showing various Hot Chat job openings in Florida as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Care Agent

Ashley Global Retail, LLC

Brandon, FL • On-site

$13.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

Job description

Location: Brandon, FL (Relocating to Lakeland, FL Tentatively August 2026)
Location Details: This position will initially be based in Brandon, FL. In August 2026 (Tentatively), the role will transition to our new Lakeland, FL Distribution Center once the facility opens. Candidates must be able to work in Brandon until the transition Occurs.
For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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