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Hospitality Customer Success Manager Remote Jobs

YQN

Customer Success Manager(Remote)

$80K - $120K/yr

YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire ... Hospitality, restaurant, food & beverage, or supply chain industry background * Experience driving ...

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

Arcoro

Customer Success Manager - Remote

Phoenix, AZ · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Ellucian

Customer Success Manager | Remote

Customer Success Managers act as the day-to-day point of contact for customers after implementation ... Professional development opportunities #LI-AC1 #LI-REMOTE Employment Type: FULL_TIME

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

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Hospitality Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do hospitality customer success manager remote jobs pay per year?

As of Jun 11, 2026, the average yearly pay for hospitality customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Hospitality Customer Success Manager (Remote) do?

A Hospitality Customer Success Manager (Remote) is responsible for ensuring that clients in the hospitality industry, such as hotels and restaurants, have a positive experience with the company's products or services. They work remotely to provide support, onboard new customers, resolve issues, and help clients achieve their business goals. Their role often involves building strong relationships, offering guidance on best practices, and acting as a liaison between the customer and internal teams. By proactively addressing challenges and understanding the client's needs, they help drive customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Hospitality Customer Success Manager in a remote setting, and why are they important?

To thrive as a Hospitality Customer Success Manager (Remote), you need a solid understanding of hospitality operations, customer relationship management, and experience with SaaS platforms or hospitality technology, typically supported by a bachelor’s degree in business, hospitality, or a related field. Familiarity with CRM tools like Salesforce, customer support ticketing systems, and video conferencing platforms is essential for effective remote work. Outstanding communication, problem-solving, and time management skills help you build rapport with clients and address their needs proactively. These skills and tools are crucial for ensuring high client satisfaction and retention in a competitive, service-driven industry, especially when working remotely.

How does a Hospitality Customer Success Manager working remotely build strong relationships with hotel clients and ensure their ongoing satisfaction?

As a remote Hospitality Customer Success Manager, building strong client relationships relies on proactive communication, regular virtual meetings, and timely support. Utilizing video calls, personalized check-ins, and collaborative digital platforms helps maintain trust and engagement despite the physical distance. Additionally, understanding each client's unique needs and anticipating challenges allows you to deliver tailored solutions, ultimately driving client satisfaction and long-term loyalty. Team collaboration often happens through project management tools and scheduled syncs to ensure seamless service delivery.

What is the difference between Hospitality Customer Success Manager Remote vs Hospitality Account Manager?

AspectHospitality Customer Success Manager RemoteHospitality Account Manager
CredentialsExperience in hospitality, customer success certifications often preferredHospitality industry experience, sales or account management background
Work EnvironmentRemote, client-focused, collaborative online toolsOffice or client-site, face-to-face interactions common
Employer & Industry UsageHotels, travel companies, online booking platformsHotels, resorts, hospitality service providers
Search & Comparison IntentFocus on customer retention, success metrics, remote supportFocus on client relationships, sales growth, account management

The main difference is that a Hospitality Customer Success Manager Remote primarily focuses on ensuring customer satisfaction and retention through remote support, while a Hospitality Account Manager emphasizes managing client accounts and sales relationships, often with in-person interactions. Both roles require hospitality industry knowledge but differ in their core responsibilities and work settings.

Infographic showing various Hospitality Customer Success Manager Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager(Remote)

YQN

Remote

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About us:
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role:
YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities:
  • Manage day-to-day communication with assigned customers via email, phone, and online meetings
  • Build strong long-term relationships with clients and act as the primary point of contact
  • Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
  • Proactively identify customer needs, issues, and business opportunities
  • Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
  • Track and follow up on customer requests, escalations, and service issues
  • Conduct regular business reviews and provide operational updates to customers
  • Support onboarding and training for new customers
  • Maintain accurate records in CRM systems and internal tracking tools
  • Collect customer feedback and collaborate with leadership to improve processes and service quality
  • Assist with account expansion and retention initiatives

Qualifications:
  • Bachelor's degree preferred
  • 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
  • Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving and organizational abilities
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfortable working independently in a remote environment
  • Proficient in Microsoft Office, Google Workspace, and CRM systems
  • Bilingual in English and Chinese is strongly preferred

Preferred Skills:
  • Experience working with cross-border logistics or warehouse operations
  • Data analysis and reporting experience
  • Familiarity with KPI tracking and SLA management
  • Ability to handle customer escalations professionally and efficiently

Work type: Full-time, Remote (U.S.-based)
Compensation&Benefits:
  • Pay: $80k - $120k
  • Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
  • Career growth opportunities within a fast-growing company
  • Flexible remote work environment

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