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Job Summary

As the Communications Manager you will be responsible for managing and executing the overall communication strategy for Fantasy Flight Games while also directly overseeing customer service inquiries. This role serves as a central communication hub for the studio-partnering closely with marketing managers, internal teams, and external PR partners to ensure clear, consistent, and timely messaging from Fantasy Flight Games.

The role combines strategic communications planning with hands-on management of customer-facing inquiries, ensuring alignment between external messaging, customer service responses, and internal communication.

What will your role involve

• Facilitate and maintain the overall communication strategy for the Fantasy Flight Games brand, ensuring alignment across teams and initiatives.
• Serve as the primary liaison to external PR agencies, coordinating messaging, timelines, approvals, and deliverables.
• Act as a communication resource and strategic partner for marketing managers, supporting campaign messaging, announcements, and cross-channel alignment.
• Lead internal communications for the studio, including cross-departmental communication and information flow.
• Directly oversee and manage customer service inquiries, ensuring timely, accurate, and on-brand responses to players, retailers, and partners.
• Partner closely with customer service stakeholders to align messaging and resolve issues efficiently.
• Coordinate cross-functional communication projects, managing timelines, stakeholders, approvals, and deliverables.
• Ensure consistency of tone, voice, and messaging across all internal and external communication channels, including customer service responses.
• Develop processes and best practices to improve communication clarity, efficiency, and collaboration across teams.
• Monitor communication effectiveness and gather feedback to recommend improvements.
• Stay informed on industry trends, best practices, and emerging communication strategies relevant the industry and fan-driven communities.
• Utilize project management tools to prioritize work, track progress, and maintain visibility across active initiatives.

What do you bring

Position Skills & Qualifications

• Exceptional written and verbal communication skills.
• Customer service-oriented with a proven ability to build and maintain positive relationships.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and project management tools (e.g. Monday.com, Outlook).
• Ability to manage multiple tasks simultaneously and work collaboratively within a team.
• Creative problem-solver with a proactive approach.
• Experience in the board game industry is a plus.

 

Knowledge & Experience Requirements

• Bachelor's degree in Public Relations, Communications, or a related field.
• Proven experience in communications, project management and/or customer service leadership roles.
• Strong background in coordinating cross-functional teams and managing customer-focused projects.
• Strong understanding of customer service ticketing tools like Zendesk.

Hesitant to apply because you don't have all the experience or qualifications listed? Let us decide! The right candidate doesn't always match up perfectly on paper. We believe that diverse perspectives and experiences bring fresh ideas and innovation to our team. If you're passionate about this role and believe your unique background and skills could contribute to our mission, we'd love to hear from you! 

Why join us

• 22 Days of PTO Annually 
• 13 Paid Holidays 
• Medical, Dental, Vision & Life Insurance 
• Competitive 401K Match 
• Paid Parental Leave 
• Fertility & Family Building Benefits
• Legal & Identity Theft Support
• 2 Paid Volunteer Days Off 
• Flexible & Hybrid Schedules 
• Extensive Game Discounts 
• $250 Annually in Game Bucks 
• Career Growth & Development 
• Mental Health Programs 
• Virtual Healthcare Options 
• Employee Assistance Program 
• Employee Referral Program 

At asmodee, we care about the health and wellbeing of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare and 401(k) retirement plans, as well as generous paid time off and hybrid schedules to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide a competitive total rewards and compensation package, with several benefits listed below. 

Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, market conditions and specific work location. Base Salary Range: $75,000-$85,000.