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Home Based Text Chat Operator Jobs in Redmond, WA

Puget Sound Home Health

Home Health PT

Auburn, WA

$50 - $65/hr

Learn More: * Call/Text: Our Recruiter, Marta at 425-320-9683 * Website: * Facebook: * LinkedIn ... The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide ...

Puget Sound Home Health

Home Health PT

Renton, WA

$50 - $65/hr

Learn More: * Call/Text: Our Recruiter, Marta at 425-320-9683 * Website: * Facebook: * LinkedIn ... The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide ...

Puget Sound Home Health

Home Health PT

Federal Way, WA

$50 - $65/hr

Learn More: * Call/Text: Our Recruiter, Marta at 425-320-9683 * Website: * Facebook: * LinkedIn ... The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide ...

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All JobsHome Based Text Chat Operator JobsHome Based Text Chat Operator Jobs in Redmond, WA

Home Based Text Chat Operator information

See Redmond, WA salary details

$13

$22

$33

How much do home based text chat operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for home based text chat operator in Redmond, WA is $22.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.58 per hour, depending on experience, location, and employer.

What is a home based text chat operator?

A Home Based Text Chat Operator is a professional who provides customer support, information, or companionship through online chat platforms from the comfort of their own home. Their responsibilities often include responding to customer inquiries, assisting with troubleshooting, and maintaining a friendly and helpful tone. This role typically requires strong typing skills, good grammar, and the ability to multitask across multiple chat windows. It is a popular remote work option for those seeking flexible hours and the ability to work from anywhere with a reliable internet connection.

What are the typical challenges faced by home based text chat operators, and how can they be managed?

Home-based text chat operators often face challenges such as managing high message volumes, maintaining professionalism in written communication, and working independently without immediate supervision. Staying organized and setting a structured work schedule can help manage workload and avoid burnout. Additionally, developing strong written communication skills and utilizing productivity tools can enhance efficiency and ensure prompt, clear responses to customers. Regular check-ins with team leads or peers can also provide support and foster a sense of connection.

What does a home based text chat operator do?

Home-based text chat operators provide customer service and support to customers through text chat applications. The type of support you provide varies, depending on the company and position. General responsibilities include responding to customer questions about products or services, resolving issues on product defects or returns, or helping customers to complete a purchase. Some text chat operators assist with software or computer troubleshooting. When you are unable to resolve the problem, you may research to find similar cases for a resolution or refer the customer to a supervisor. Home-based text chat operators work remotely, most commonly with retailers and service providers.

What is the difference between Home Based Text Chat Operator vs Customer Service Representative?

AspectHome Based Text Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, home-based with internet accessOffice or remote, depending on employer
Industry UsageOnline chat support for companiesPhone, email, or in-person support across industries
Search & Comparison IntentYesYes

The main difference is that Home Based Text Chat Operators primarily handle online chat support from home, focusing on written communication. Customer Service Representatives may work via phone, email, or in person, often in an office setting. Both roles require good communication skills and basic credentials, but the chat operator role emphasizes digital, text-based interaction in a remote environment.

What are the key skills and qualifications needed to thrive as a home based text chat operator?

To thrive as a Home Based Text Chat Operator, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include patience, problem-solving, and professionalism to effectively handle diverse customer interactions. These skills ensure efficient, accurate support and a positive customer experience in a remote, digital environment.
More about Home Based Text Chat Operator jobs
What cities near Redmond, WA are hiring for Home Based Text Chat Operator jobs? Cities near Redmond, WA with the most Home Based Text Chat Operator job openings:
Home Based Text Chat Operator jobs near you
Infographic showing various Home Based Text Chat Operator job openings in Redmond, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,381 per year, or $22.8 per hour.

Home Health Lead Intake Coordinator

Signature Healthcare at Home

Federal Way, WA • On-site

$27 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: "Care Where You Are" guides our organization's dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting. Signature Healthcare at Home is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds -The backing and stability of a proven healthcare "giant", with the permission to operate locally as if it were our own Federal Way based business. .
Signature Healthcare at Home is seeking an experienced and motivated Lead Intake Coordinator to join our growing team. This is a full-time, in-office role based out of our Federal Way office and one Hybrid day at our Port Orchard Office.
Duties and Responsibilities:
1. Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process
2. Directs all daily patient referral and intake operations consistent with CMS guidelines
3. Documents communication with patient and providers within the EMR
4. Learns, adapts, and implements to new processes as needed
5. Audits and monitors referral documents for accuracy and completion
6. Completes pre-authorizations and insurance eligibility checks as required
7. Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
8. Adheres to HIPAA regulations per Company policy and Federal regulations
9. Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
10. Assists in identifying opportunities for additional/improved services and methods
11. Performs other duties and activities as delegated by the Operations Manager or Administrator/Clinical Manager
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Qualifications/Skillsets:
1. High School diploma or equivalent
2. Minimum two years' experience in administrative position in healthcare setting
3. Knowledge of medical terminology
4. Knowledge of insurance reimbursement process
5. Effective data entry, problem-solving, human relations and oral/written communication skills
6. Demonstrates good communications, flexibility and cooperation in performing job responsibilities
7. Possess a valid driver's license and insurance in accordance with state and/or organization requirements
8. Basic computer skills and knowledge of office technology
9. Experience with HCHB preferred
Schedule
  • Full-time (40 hours/week)
  • Monday-Friday, 8:30 a.m. to 5:00 p.m.
  • In-office role reporting to Federal Way office and one Hybrid day at our Port Orchard Office

Compensation & Benefits
  • Hourly pay: $27-$30, based on experience
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Life and Disability Insurance
  • Voluntary Benefits
  • Up to 4 weeks of Paid Time Off (PTO)
  • 6 Paid Holidays

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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