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Home Based Telephone Triage Jobs in Springfield, MA

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Home Based Telephone Triage information

See Springfield, MA salary details

$13

$37

$51

How much do home based telephone triage jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for home based telephone triage in Springfield, MA is $37.92, according to ZipRecruiter salary data. Most workers in this role earn between $24.18 and $45.29 per hour, depending on experience, location, and employer.

What is the difference between Home Based Telephone Triage vs Home Health Nurse?

AspectHome Based Telephone TriageHome Health Nurse
CredentialsRN or LPN, certification in triage or telehealthRN or LPN, nursing license, possibly additional certifications
Work EnvironmentRemote, telehealth setting, working from homeHome visits, patient homes, or healthcare facilities
Employer & IndustryHealthcare providers, telehealth companies, insuranceHome health agencies, hospitals, community health

Home Based Telephone Triage involves providing medical advice and patient assessment remotely via phone, focusing on triage and guidance. In contrast, Home Health Nurses perform in-person patient care, including assessments, treatments, and monitoring in patients' homes. Both roles require nursing credentials, but their work environments and daily tasks differ significantly.

What are popular job titles related to Home Based Telephone Triage jobs in Springfield, MA?

For Home Based Telephone Triage jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Home Based Telephone Triage jobs in Springfield, MA look for?

The top searched job categories for Home Based Telephone Triage jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Home Based Telephone Triage jobs?

Cities near Springfield, MA with the most Home Based Telephone Triage job openings:

Home Based Telephone Triage jobs near you
Infographic showing various Home Based Telephone Triage job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,883 per year, or $37.9 per hour.

Triage Registered Nurse

Springfield, MA

Caring Health Center Inc
Health Care and Social Assistance • 51 - 200 employees

4.9

Company rating: 4.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Respectful managers

Good training

Learn more about Caring Health Center Incexternal

$39 - $52.41/hr

Full-time

Re-posted 26 days ago

Job description

**** 10,000 SIGN-ON BONUS****

Qualifications:
● Current and unrestricted RN license in Massachusetts
● Current BLS CPR certification
● Minimum of one year of nursing experience, preferably in ER or outpatient triage setting.

Required Skills:
Excellent clinical assessment and critical thinking skills, with a solid understanding of disease processes and age-specific development.
Demonstrated ability to deliver high-quality nursing care in collaboration with physicians and support staff.
Culturally sensitive, with a strong interest in serving diverse patient populations.

Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, representatives of outside agencies, and the general public.
Proficient in electronic health record (EHR) systems and familiar with outpatient and ambulatory care best practices.
Excellent verbal, written, and interpersonal communication skills.
Flexible, professional, and reliable, with the ability to adapt to varying patient needs
Committed to patient-centered care, customer service, and ongoing professional growth
Bilingual preferred (Spanish, Russian, or Vietnamese).

Principal Responsibilities and Duties:
Receives and responds to both telephone and in-person triage requests from patients. Conducts nursing assessments, exercises clinical judgment, answers health-related questions, provides patient education, and offers guidance following established clinical protocols and guidelines.
Documents telephone triage, patient education, and patient instruction accurately and precisely within the electronic medical record.
Schedules same-day and follow-up appointments with providers to support timely and coordinated patient care.
Provides ongoing patient education, clinical assessment, and support to patients while working closely with medical providers to deliver coordinated, high-quality nursing care.
Performs nurse visits as needed, providing clinical assessments, patient education, and nursing interventions following established protocols.
Administers prescribed medications, vaccines, and treatments following approved clinical protocols and standards of nursing practice. Ensures accurate and timely documentation of all administrations in the electronic medical record.
Serves as a resource for staff, offering clinical guidance, nursing support, and educational
opportunities as appropriate to promote staff development and quality patient care.
Other duties as assigned.


Working Conditions:
● This position involves prolonged use of a telephone and extended periods of computer-based work at a workstation.
● It requires the ability to sit for long durations, with occasional standing and walking
● May be required to lift and carry objects typically weighing between 5–20 pounds.

*Salary ranges from $39 - $52.41

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