Home Based Technical Support Engineer Remote Jobs in Portland, OR

Join Us in Solving Real-World Engineering Challenges-Where Innovation Meets Impact

Are you an engineer who thrives beyond the desk-someone who wants to see your expertise come to life in the field and make a measurable difference? As a Field Mechanical Engineer, you'll step into a dynamic role where you don't just design solutions-you deliver them, side-by-side with customers, in real-world environments.

In this position, you'll become a trusted technical advisor, working directly with industry leaders to optimize critical fluid systems. You'll tackle complex challenges, uncover opportunities for improvement, and implement innovative, high-impact solutions using Swagelok's industry-leading products and services. Every day offers a new puzzle to solve, a system to improve, and a customer to empower.

This role is ideal for engineers who are:

• Curious and driven to dig deeper and uncover better solutions
• Hands-on problem solvers who enjoy translating theory into real-world performance
• Collaborative leaders who can bring teams together to achieve results
• Customer-focused professionals who take pride in building relationships and delivering value

You'll gain exposure to diverse industries, cutting-edge applications, and meaningful projects-while developing both your technical expertise and business acumen. From designing system improvements and leading cross-functional initiatives to training customers and influencing product innovation, your contributions will directly shape outcomes.

If you're ready to take ownership of your work, travel beyond the ordinary, and play a pivotal role in optimizing critical systems that keep industries running, we want to hear from you.

Make an impact where it matters most-out in the field. 

Work Location: For the first 9-12 months we want you come to the office located at 2515 SE Mailwell Drive, Milwaukie, OR 97222 when you are not at a customer site. After training there is a possibility of a hybrid remote work schedule. 

POSITION SUMMARY

The primary responsibility of a Field Mechanical Engineer will be to work alongside our customers in the field to identify and implement innovative solutions to optimize fluid systems and the use of Swagelok products and services. They will collaborate and lead cross-functional teams to drive improvements, enhance system performance, and ensure efficient and reliable operation of fluid systems. They will lead efforts to effectively provide services to customers. The Field Engineer will support Custom Solutions operations through P&ID development, BOM development and technical support.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Works onsite and engages with the customer to drive sales of products and services
• Solution discovery: Proactively identify areas for optimization and improvement within both existing and to-be-built customer fluid systems
• Collaborative problem-solving: Collaborate with equipment engineers, process specialists, and other stakeholders to drive cross-functional problem-solving initiatives and address challenges related to customer fluid systems.
• Drive innovation and solve complex challenges in fluid systems by analyzing performance, designing Swagelok-based enhancements, and implementing data-driven monitoring for continuous optimization.
• Documentation and reporting: Maintain comprehensive documentation of optimization activities, including findings, recommendations, and implementation plans. Generate reports to communicate results and provide actionable insights to internal teams and customers.
• Training and support: Provide technical training and support to internal teams and customers on fluid system optimization strategies, best practices, and troubleshooting techniques.
• Ensure alignment with the Custom Solution Policy and Swagelok Quality System procedures.
• Assist with projects and special assignments.
• Support the technical resolution of product returns and customer complaints/concerns.
• Supports the development, coordination, and implementation of industry sales plans designed to increase existing business and capture new opportunities for purposes of sales and revenue growth.
• Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory personnel on improvements to products or services
• Participates in seminars and activities including those at Swagelok corporate and other locations
• Updates CRM and other sales related systems to reflect customer and market activity.
• Maintain badging requirements for assigned customers as required.
• Proactively seeking opportunities and pursuing growth demonstrating an effective curiosity and "tell me more" conversations.
• Provide Swagelok solutions training to customers
• Maintain certification and training requirements.

CORE COMPETENCIES

• Proactive solution seeking
• Creative problem-solving
• Dependability
• Self-Confidence
• Customer Service
• Initiative
• Effective Communication
• Good Judgement
• Business Acumen
• Confidentiality
• Adaptability
• Achievement
• Teamwork and Collaboration
• Change Catalyst
• Attention to detail
• Confidentiality
• Mathematical and Engineering skills
• Curiosity

KNOWLEDGE, SKILLS AND ABILITIES

Education

• Bachelors in mechanical engineering, Chemical Engineering, or a related field, required.
• Masters Degree in mechanical engineering, Chemical Engineering, or a related field, preferred,

Experience

• Technical: 
  • Minimum of 3 years of experience in optimizing fluid systems, perferred
• Customer: 
  • Minimum of 3 years interacting closely with customers, preferred

Required Skills

Technical:

• Strong knowledge of fluid mechanics, fluid dynamics, and fluid system components commonly found in gas and liquid applications.
• Familiarity with various manufacturing processes and equipment.
• Knowledge of industry standards and regulations related to fluid systems
• Problem-solving and innovative thinking: Ability to think creatively, identify solutions, and implement novel approaches to optimize fluid systems.
• Ability to interpret customer applications and technical specifications

Communication: 

• Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and communicate technical concepts to both technical and non-technical stakeholders.
• Excellent interpersonal skills with the ability to build personal and team-based relationships with all levels of associates.

Flexibility and adaptability: 

• Willingness to travel frequently to customer sites, sometimes internationally, to support optimization projects and provide on-site technical assistance.

Attention to detail: 

• Strong focus on precision and accuracy in solution design, implementation, and documentation.

Team player: 

• Ability to work effectively in a team environment, collaborate with diverse stakeholders, and contribute to the overall success of optimization projects.

Perform an annual visual acuity assessment to determine certification status

EQUIPMENT AND SOFTWARE REQUIREMENTS

• Proficiency in using Microsoft Office Suite
• Proficiency using 3D CAD software (SolidWorks)
• Use of mechanical tools to build assemblies

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Sitting/standing for extended periods
• Operation of keyboard/office equipment for extended periods
• Standard warehouse and shop environment including associated tools and safe working practices
• Travel required which includes overnight stays (roughly 25%)
• Ability to repeatedly lift 50 pounds
• Daily visits to customer locations.
• Ability to complete frequent phone and video calls.
• Working conditions may vary from a professional office setting to a factory floor or a highly hazardous environment that requires Personal Protective Equipment.