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Home Based Inbound Call Center Jobs in Birmingham, AL

Alphabe Insight

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

BrandNest

Call Center Representative

Birmingham, AL

$17 - $27/hr

Handle inbound and outbound calls in a professional and timely manner. * Provide accurate ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

New

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

New

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Home Donation Pickup Resolution * Manage escalated donor concerns related to home donation pickups ... based contact center platforms is highly desirable. * Understanding of workflow automation, call ...

Alabama Pain Physicians

Call Center Operator

Vestavia, AL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Call Center Operator is responsible for handling inbound and outbound calls, scheduling appointments, and serving as the first point of contact for patients. This is a full-time, ...

Alphabe Insight

Call Center Representative

Birmingham, AL · On-site

$47K - $51K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... Performance-based growth opportunities * Employee recognition programs * Ongoing mentorship and ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Birmingham, AL

Home Based Inbound Call Center information

See Birmingham, AL salary details

$11

$16

$21

How much do home based inbound call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for home based inbound call center in Birmingham, AL is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.12 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Birmingham, AL?

The most popular types of Inbound Call Center jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Home Based Inbound Call Center jobs?

Cities near Birmingham, AL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Birmingham, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $33,786 per year, or $16.2 per hour.

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

PangeaTwo

Birmingham, AL • On-site

$18/hr

Other

Posted 11 days ago

Job description

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE! $18 an hour Birmingham, AL Our partner in Birmingham is searching for several Medical Call Center Representatives to provide exceptional personalized service to their customers when calling for assistance. This role is expected to provide high-quality customer care and to strive for excellent customer service. Medical Call Center Representatives are expected to provide resolution of customers' inquiry upon first contact to ensure customers experience high satisfaction. If you are looking for a great opportunity with one of the best companies in the state that offers a hybrid home-office schedule, please apply now! Responsibilities:

  • Take incoming calls from customers regarding questions about eligibility, benefits and claims.
  • Respond to inbound customer calls in a professional manner, addressing customer issues and assuring that company standards are met.
  • Research and resolve a wide variety of customer questions and issues.
  • Achieve individual performance goals targeted by the company.
  • Listen to customers and probe for clarification to meet customers' needs.
  • Ensure information communicated to the customer is timely and accurate using proper grammar and articulation.
  • Utilize multiple systems to research necessary information to resolve the customers' questions or issues.
  • Work well independently and as part of a team to achieve goals in an atmosphere committed to quality service.
  • Responds to an average of 60 to 100 calls per day in an inbound call center environment.
  • Accurately and promptly document all calls in system.

Qualifications:

  • Experience in a customer contact position requiring problem solving highly preferred.
  • Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
  • Experience in a position requiring the ability to multi-task.
  • Experience in a position requiring computer and typing skills required.
  • Experience researching information using online reference materials preferred.
  • Experience with medical terminology, ICD-9, and/or CPT coding is desirable.
  • Experience in a corporate or office environment preferred.
  • Excellent communication skills.
  • The ability to think quickly on your feet.
  • Not easily flustered or frustrated.

Apply