ZipRecruiter

Log In

1

Home Based Inbound Call Center Jobs in Akron, OH

Intralot

Call Center Operator

Strongsville, OH · On-site

Based on its extensive know how, advanced product development standards and substantial experience ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

Based on its extensive know how, advanced product development standards and substantial experience ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

Based on its extensive know how, advanced product development standards and substantial experience ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

next page

Showing results 1-20

All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Akron, OH

Home Based Inbound Call Center information

See Akron, OH salary details

$12

$16

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for home based inbound call center in Akron, OH is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.50 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Akron, OH? The most popular types of Inbound Call Center jobs in Akron, OH are:
What cities near Akron, OH are hiring for Home Based Inbound Call Center jobs? Cities near Akron, OH with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you

Call Center Supervisor

Great Day Improvements: A Family of Brands

Twinsburg, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Great Day Improvements rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

37th of 54 rated home improvement suppliers and fitters

Job description

Overview

Great Day Improvements - Call Center Supervisor

As the Call Center Supervisor, you will be responsible for providing excellent customer service by offering helpful solutions to customers' home improvement needs. You will monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during their scheduled shifts.

LOCATION: Twinsburg/Bedford Heights, OH (Hybrid)

Responsibilities
  • Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers
  • Handling escalated situations from your team
  • Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
  • Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance
  • Identifying employee or customer needs and assisting the management team with creating solutions
  • Communicating issues or needs with other departments as needed
Qualifications

EXPERIENCE:

  • Previous sales and/or marketing experience preferred
  • Proficient in Microsoft Office and previous CRM experience
  • Unrelenting determination to achieve goals for themselves and drive their team to results
  • Positive, entrepreneurial approach each day
  • Ability to work in a fast-paced environment

ADDITIONAL REQUIREMENTS:

  • Proven ability to lead a sales, appointment setting or call center environment
  • Availability consistent with business needs
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
  • High School Diploma or equivalent. Degree in marketing, sales, or business seen favorably

COMPENSATION AND BENEFITS:

  • Competitive compensation packages 
  • Medical, Dental, and Vision Insurance with Plan Options
  • Basic and Voluntary Life and AD&D Insurance for Employee and Family
  • 401(k) Retirement Plan with company match
  • Paid Time Off (PTO). For any vacation, personal, and sick day needs

**Seeking people with supervisor experience in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply