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Home Based Inbound Call Center Jobs in Montana (NOW HIRING)

Wachter

Call Center Representative

Laurel, MT · On-site

$16 - $18/hr

Saturday and Sunday: 3:00-11:00 pm As a Staff Safe Agent, you will be fielding Inbound calls from ... materials based on available information. These tools assist our recruitment team but do not ...

Glacier Bancorp, Inc.

Call Center Representative

Missoula, MT · On-site

$15.75 - $19.75/hr

Position manages high volume of inbound calls in a timely manner. Answers phone with smile in voice ... Starting salary is dependent upon relevant experience and may vary based on the geographic location ...

Glacier Bancorp

Call Center Representative

Missoula, MT · On-site

$15.75 - $19.75/hr

Position manages high volume of inbound calls in a timely manner. Answers phone with smile in voice ... Starting salary is dependent upon relevant experience and may vary based on the geographic location ...

Glacier Bancorp, Inc.

Call Center Representative

Missoula, MT · On-site

$15.75 - $19.75/hr

Position manages high volume of inbound calls in a timely manner. Answers phone with smile in voice ... Starting salary is dependent upon relevant experience and may vary based on the geographic location ...

Zurich NA

Claims Call Centre Representative

Helena, MT · On-site

You will work 100% remotely from your home office. This role offers in-depth training that covers ... Demonstrated proficiency in Windows based operating systems and Microsoft office * Ability to ...

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Home Based Inbound Call Center information

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How much do home based inbound call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for home based inbound call center in Montana is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $16.78 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What cities in Montana are hiring for Home Based Inbound Call Center jobs?

Cities in Montana with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you

Call Center Representative

Wachter

Laurel, MT • On-site

$16 - $18/hr

Other

Re-posted 2 days ago

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for a Staff Safe Agent to join our growing, fast-paced call center operating 24 hours a day, 365 days a year ONSITE at the Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers.
WE ARE NEEDING TO HIRE FOR THE FOLLOWING PART-TIME SHIFT:
Saturday and Sunday: 3:00-11:00 pm
As a Staff Safe Agent, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need.
As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible.
RESPONSIBILITIES:
  • Field LIVE assistance calls from participating clients Nationwide
  • De-escalate conflicts and provide reassurance
  • Contact local Emergency Service, as necessary
  • Data entry
  • Monitoring of CC-TV
REQUIREMENTS:
  • Applicant must be 18 years of age or older.
  • Be able to pass standard background checks & drug testing
  • Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail
  • Well-spoken
  • Ability to multi-task while remaining neutral, calm, & focused under pressure
  • Possess a High School diploma or equivalent
  • 2+ years of experience in a Customer Service-related job field/environment
  • Ability to effectively work in office effectively in a team environment
  • Ability to take overtime, if needed

$16 - $18 an hour
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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