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Home Based Customer Service Representative ~ Jobs in Rochester, NY

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ...

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

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Showing results 1-20

Home Based Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do home based customer service representative ~ jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for home based customer service representative ~ in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

Can you work-from-home as a home based customer service representative?

Yes, many home based customer service representatives work remotely, handling customer inquiries via phone, email, or chat from their own location. These roles often require a reliable internet connection, a quiet workspace, and sometimes specific software or certifications. Remote customer service jobs are commonly flexible and can be part-time or full-time.

What are the most commonly searched types of Customer Service Representative ~ jobs in Rochester, NY?

The most popular types of Customer Service Representative ~ jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Home Based Customer Service Representative ~ jobs?

Cities near Rochester, NY with the most Home Based Customer Service Representative ~ job openings:

Infographic showing various Home Based Customer Service Representative ~ job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative (CSR) - Home & Auto Insurance

SimcoHR

Canandaigua, NY • On-site

$45K - $75K/yr

Full-time

Re-posted 27 days ago


Job description

Job Title: Customer Service Representative (CSR) – Home & AutoLocation: Hybrid, Canandaigua, NYCompany: Simco Insurance AgencyCompensation: $45,000–$75,000 annually (based on experience)Employment Type: Full-Time (Hourly)Position OverviewSimco Insurance Agency is seeking a detail-oriented and client-focused Customer Service Representative (CSR) to support our Home & Auto (Personal Lines) business. This role is essential in delivering an exceptional client experience by managing day-to-day service needs, maintaining strong relationships, and ensuring policy accuracy and responsiveness.Key ResponsibilitiesServe as the primary point of contact for client inquiries related to coverage, billing, and claimsProvide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiumsProcess policy changes such as endorsements, renewals, cancellations, and updates to client informationAssist clients with claims questions and provide guidance through the claims processResolve client issues efficiently and professionally, ensuring high satisfactionGenerate and present insurance quotes, including comparisons across carriers when appropriateMaintain accurate and detailed documentation of all client interactions within agency systemsWork across agency management systems, carrier portals, and internal tools to ensure seamless service deliveryPartner with producers and carriers to support client retention and account growthQualifications & RequirementsActive NYS Personal Lines license requiredNYS Commercial Insurance license preferredMinimum 2 years of Personal Lines insurance experience requiredExperience working with agency management systems (EZLynx preferred)Strong understanding of Home & Auto insurance products and coverageKey Skills & CompetenciesCommunication: Ability to clearly explain complex insurance concepts to clientsProblem-Solving: Resourceful and proactive in resolving client concernsAttention to Detail: High level of accuracy in policy handling and documentationCustomer Focus: Empathy, patience, and a service-first mindsetTechnical & Data Proficiency:Strong proficiency in Microsoft Office Suite including Excel, Outlook, Word, TeamsAbility to manage, analyze, and validate detailed client and policy data with a high degree of accuracyComfortable working across multiple systems, including agency management systems and carrier portalsTime Management: Ability to manage multiple priorities in a fast-paced environmentWork EnvironmentHybrid role based in Canandaigua, NYCollaborative, team-oriented environment with a strong focus on client serviceSimco Insurance Agency values professionalism, accuracy, and a client-first mindset. We are looking for individuals who take pride in delivering exceptional service and building lasting client relationships.