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Home Based Chat Moderator Jobs in Sandy, UT (NOW HIRING)

Purple

Customer Care Specialist

Lehi, UT · On-site

$15 - $17.50/hr

... chat, email, and phones. * May be asked to work from home due to inclement weather or system ... This is a good faith estimate, and actual hours may vary based on business needs. BENEFITS AND ...

Purple

Customer Care Specialist

Lehi, UT · On-site

$15 - $17.50/hr

... chat, email, and phones. * May be asked to work from home due to inclement weather or system ... This is a good faith estimate, and actual hours may vary based on business needs. BENEFITS AND ...

BambooHR

Client Service Specialist

Draper, UT · On-site

$16 - $21/hr

... chat support each day. * Be proactive in working independently while also thriving in a team-based ... When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable ...

Closets By Design

Sales Manager

Salt Lake City, UT · On-site

$65K - $80K/yr

Closets by Design is a premier leader in the home organizing industry, specializing in custom ... and chat. * Managing the data using spreadsheets, CRM tools, powerpoints and other PC based ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

Where you'll work This role will be based in our Salt Lake City office. We are a hybrid environment ... ng from home. We currently require a minimum of three coordinated days in the office per week ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Where you'll work This role will be based in our Salt Lake City office. We are a hybrid environment ... ng from home. We currently require a minimum of three coordinated days in the office per week ...

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Home Based Chat Moderator information

See Sandy, UT salary details

$13

$29

$50

How much do home based chat moderator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for home based chat moderator in Sandy, UT is $29.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $34.47 per hour, depending on experience, location, and employer.

What is a home based chat moderator?

A Home Based Chat Moderator is responsible for monitoring and managing online chat conversations to ensure a safe and positive experience for users. This involves enforcing community guidelines, filtering inappropriate content, and responding to user inquiries in a professional manner. Moderators may work for social media platforms, gaming communities, or customer support teams. The role requires strong communication skills, attention to detail, and the ability to remain neutral in discussions. It is typically a remote position with flexible hours, making it a popular choice for those seeking work-from-home opportunities.

What are some common challenges faced by home based chat moderators?

One common challenge for Home Based Chat Moderators is handling high message volumes or multiple chats simultaneously while maintaining quality and accuracy. You may also encounter difficult or upset users, requiring calm conflict resolution and strict adherence to community guidelines. Working remotely can sometimes feel isolating, so proactive communication with your team and regular check-ins are important for support. Over time, mastering these challenges helps improve efficiency and builds valuable customer service skills for long-term career growth.

What are the key skills and qualifications needed to thrive as a home based chat moderator?

To thrive as a Home Based Chat Moderator, you need excellent written communication skills, attention to detail, and the ability to multitask efficiently, typically with a high school diploma or equivalent. Familiarity with chat management platforms, content moderation tools, and ticketing systems is usually required, and some employers may prefer prior experience with online community management. Strong problem-solving, patience, and a customer-focused mindset help moderators resolve issues while maintaining a positive environment. These skills are crucial to ensure effective moderation, quick response to user concerns, and a positive online community experience.

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Home Based Chat Moderator jobs near you

Customer Care Specialist

Purple

Lehi, UT • On-site

$15 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Respond to customer inquiries via phone, chat, email, text or social media to provide customer support.

  • Process product orders and assist customers with website navigation, online checkout, or technical issues.

  • Maintain detailed notes of customer interactions and ensure customer satisfaction and quality standards are met.

Purple Innovation rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

26th of 52 rated furniture manufacturers

Job description

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.
Compensation
The compensation target for this role is: $15.00 - $17.50
Job Summary
Our Customer Care Specialists (a.k.a. "Comfort Gurus") are tasked with
providing world-class, professional support and service to our valued
customers. Our specialists can be placed on any number of teams within
the service and support center. This includes core servicing (calls, chats,
email), warranty, shipping, and returns. Regardless of assignment, our
specialists are all focused on ensuring that our customers receive top-notch
customer care at every touch point
Job Description
Essential Duties & Responsibilities:
  • Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
  • Process product orders for customers (via phone, using eCommerce application).
  • Assist customers with website navigation, online checkout process, or technical issues.
  • Provide detailed notes and documentation for each customer interaction.
  • Maintain acceptable customer satisfaction and quality monitoring ratings.
  • Maintain acceptable productivity, schedule adherence and utilization levels
  • Meet all individual performance metrics.
  • Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
  • Must be able to work cross-functionally in chat, email, and phones.
  • May be asked to work from home due to inclement weather or system outages.
  • Must work in office through training and completing of initial PWP certification.
  • May be required to work in office if additional training or collaboration is needed and for department and team meetings.

Required Skills, Education, Experience:
  • High School Diploma or GED (some college preferred)
  • Minimum two years customer service experience, preferably in a call center environment
  • Minimum typing speed of 30 WPM
  • Experience with inContact preferred
  • Experience with NetSuite preferred
  • Experience with Zendesk preferred
  • Knowledge of mattress industry helpful
  • Some sales experience preferred

Work Hours (Good Faith Estimate):
This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.
BENEFITS AND PERKS
  • Medical, Dental, Vision
  • 401(k) Match
  • Paid Time Off
  • Earn a Mattress
  • Purple Swag
  • Amazing Purple Products

WHY WORK AT PURPLE?
  • Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
  • Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
  • Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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