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Home Based Chat Center Jobs in Rochester, MI (NOW HIRING)

Judson Center

Therapist-In Home

Warren, MI

$23.07 - $34.62/hr

Therapist will provide direct home-based therapeutic and case management services to families with ... Completes all mandatory trainings, as required by contract, Judson Center, and licensure.

Centria Autism

Home Health Nurse- LPN/ RN

Roseville, MI · On-site

$28 - $33/hr

... needs at the center of everything we do. We specialize in two key areas: * Pediatric Care ... Evidence-based protocols to guide your care in real time accessible directly through EMR system and ...

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All JobsHome Based Chat Center JobsHome Based Chat Center Jobs in Rochester, MI

Home Based Chat Center information

See Rochester, MI salary details

$14

$20

$23

How much do home based chat center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for home based chat center in Rochester, MI is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.12 per hour, depending on experience, location, and employer.

What is a home based chat center?

A Home Based Chat Center is a remote customer support operation where agents provide assistance to customers via online chat, rather than phone calls or in-person interactions. Employees work from their own homes, communicating with customers through company-provided chat platforms to answer questions, resolve issues, and provide information about products or services. This setup is popular for its flexibility and the ability to support clients from different locations. Many companies hire remote chat agents to improve customer service availability and reduce overhead costs.

How does a home based chat center agent typically collaborate with team members and supervisors while working remotely?

As a home-based chat center agent, collaboration with team members and supervisors is primarily achieved through digital communication tools such as instant messaging platforms, video calls, and project management software. Regular virtual team meetings are common to discuss updates, share best practices, and address challenges. Supervisors often provide ongoing feedback and support through chat or scheduled check-ins, ensuring agents remain connected and aligned with company goals. This structure helps maintain a sense of teamwork and support, despite the physical distance.

What are the key skills and qualifications needed to thrive as a home based chat center agent, and why are they important?

To thrive as a Home Based Chat Center Agent, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask set top performers apart in this role. These skills and qualities ensure efficient, professional customer support and contribute to positive client experiences in a remote work environment.

What is the difference between Home Based Chat Center vs Customer Service Representative?

AspectHome Based Chat CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Industry UsageCustomer support via online chatCustomer support via phone, email, or in person
Common Search IntentRemote chat support jobsCustomer service jobs

The main difference between a Home Based Chat Center and a Customer Service Representative is the communication method and work setting. Home Based Chat Centers focus on online chat support from home, while Customer Service Representatives may handle calls, emails, or in-person interactions. Both roles require similar credentials and are used across various industries, but their primary communication channels differ.

What cities near Rochester, MI are hiring for Home Based Chat Center jobs?

Cities near Rochester, MI with the most Home Based Chat Center job openings:

Home Based Chat Center jobs near you

Clinician - Home-Based Services

The Children's Center

Detroit, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

If you are a person who enjoys the excitement of each day being different than the next, then home-based therapeutic work is for you! The Children’s Center of Wayne County leads the way in providing an integrated approach to community mental health that treats the whole child and the whole family and are seeking those who want to experience the benefits of home based work.
Home-based therapeutic work allows you to be immersed in a clinical environment that grants you greater insight into the strengths, motivations and challenges of the children and families with whom you work. You have freedom of not being chained to a desk, schedule flexibility, the encouragement for personal initiative and independent decision-making while being supported by a multi-disciplinary professional team, are all great perks of Home-based therapeutic work at TCC. Home-based work also affords you the time you need to spend with your clients and their families by keeping caseloads low so that you are truly able to help families meet their needs
Does this sound like the position for you?!

 As part of your role as a Home Based Clinician you will be responsible for some of the following:

  • Using a Family Centered Planning model; coordinate and monitor delivery of services and implementation of behaviorally specific treatment goals and objectives for assigned clients including the assessment, treatment, coordination of referral for additional coordination of services.
  • Provide individual, family’ group therapy and crisis intervention using person-centered approach
  • Complete case documentation and maintain client case records and other reports within funding, accreditation and Agency guidelines.
  • Monitor overall service plan implementation, making recommendation for services, level of care and discharge as needed.
  • Maintain a flexible schedule in order to appropriately deliver services to meet client needs in the home, school, community or agency by working evening and weekends.

To qualify for this exciting opportunity you will need:

  • Master’s degree in mental health related field such as; social work, psychology, or/and counseling.
  • State of Michigan Full or Limited License (MSW, Professional Counselor, Psychologist) – Full License preferred.
  • CAFAS or PECFAS Certification a plus.
  • A minimum of 1 year of experience engaging children and families within a framework of cultural competency.
  • You must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.
  • Ability to assess, diagnose, develop treatment plans and provide crisis intervention.
  • Previous experience using an electronic medical records system preferred
  • Knowledge of person-centered planning
  • Ability to maintain a flexible schedule; working evenings and weekends

 
***Potential Performance Incentives Available*** 

While you are taking care of our clients, we want to take care of you!

TCC offers a Comprehensive Benefits Package including:

  • Medical & prescription coverage with a minimal employee contribution
  • 100% employer paid dental & vision coverage for all full time staff members & eligible dependents
  • Employee life insurance & optional dependent life Insurance
  • Accident & critical illness insurance
  • 403(b) thrift plan with employer match after 1 year; fully vested after 2 years
  • Employee assistance program
  • Continuing education & full licensure stipend
  • Longevity pay after 3 years
  • 160 hours of paid time off your 1st year, 200 hours your 2nd year, up to 280 hours
  • 10 paid holidays
  • Approved site for the National Health Services Corps

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Employment Type: Full-Time (40 hours)

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