Hindi Customer Service Remote Jobs in Renton, WA

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting TitleDirector Clinical Account Services - Remote NevadaJob DescriptionPlays a key role in various clinical pharmacy accounts: overseeing the overall clinical activities for various clients and up selling additional clinical services and ensuring renewal of the account. Responsible for working with Account Managers in identifying common customer problems that require clinical solutions, and facilitating the implementation and monitoring of clinical solutions in support of our clients' goals to reduce expenses and improve care. Serves as facilitator and mentor to the clinical liaisons for assigned contract(s). Assists Account Managers with managing overall client relationship and driving the adoption of recommended clinical solutions as well as assisting Account Managers in managing the P&L of the account in order to meet targeted profitability. Understands that the financial impact of all clinical recommendations is essential for both the client's cost of care and the overall administration of the programs. Activities address impact on customers, operations, program integrity, pricing, quality and satisfaction. Develops and tracks appropriate metrics that monitor the quality and care cost impact of the clients' program. Provides guidance, assistance and mentoring to assist the Account Manager staff in attaining goals. Requires communication across all departments and an understanding of the strategic impact of the programs to customers and clients and extensive knowledge of how the programs integrate with other clinical initiatives. As a collaborative partner with our customers, must have expertise with data management and overall healthcare trends specific to the Medicaid population.

Responsibilities

• Partners with appropriate staff in the identification, sale and measurement of clinical program enhancements and better practices.
• Assists with legislative policy requests and provides timely information on current events and trends that includes benchmarking metrics.
• Creates and maintains ad hoc reports that meet customer needs.
• Communicates frequently and reports program progress, establishes priorities and maintains positive client relationship. Responds to client?s requests for information.
• Assesses, investigates and resolves difficult issues to achieve customer satisfaction.
• Develops, implements and monitors project plan requirements and timelines, ensures all necessary support, tools and technology are available, and follows up as needed.
• Ensures application of best practices across contracts in meeting with business process owners and other appropriate stakeholders to identify the project & aposs goals, objectives, critical success factors and success measures.
• Works closely with Operations, Rebate and other internal departments to ensure consistent delivery of approved programs to the client and results of programs, as well as overall metrics to monitor performance of the program.
• Ensures operations are standardized at the fullest extent possible.
• Provides overall project coordination for the contract & aposs clinical functions.
• Ensures revenue goals and administrative expenses are managed.
• Develops strong relationships with key contacts at client level and contacts that are supportive of the achievement of increased revenue goals.
• Ensures all customers are fully satisfied with services and results.
• Provides guidance and assistance in the coordination of implementation of new solutions and products and serves as liaison between the company and customers as needed.
• Assists in modifying implementation approaches within budget and operational framework.

Minimum Qualifications

• Doctor of Pharmacy (PharmD) or Bachelor of Science Pharmacy Degree

• Current pharmacist license in good standing with the State Board of Pharmacy
• 8 years clinical account management experience
• 5 years of leadership/supervisory/people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• 8+ years of pharmacy experience.
• 5+ years of experience in Pharmacy Benefits Management (PBM), Health plan or Medicaid clinical customer service.
• Working knowledge of MS Office Suite and COGNOS or comparable.
• Proven ability to plan, organize, schedule, direct, control and monitor project activities.
• Project management experience and knowledge of health plans, PBMs or Medicaid required.

Preferred Qualifications

• PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.