High Rise Security Jobs in Houston, TX (NOW HIRING)

Location: Empire Condominiums - 5005 Hidalgo Street, Houston, TX 77056
Compensation: $43,680 annually
Employment Status: Full-Time

Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a luxury high-rise condominium community at Empire Condominiums in Houston's Uptown/Galleria area.

This position serves as the face of the community and plays a critical role in creating an exceptional resident experience. The ideal candidate is polished, dependable, customer-focused, and capable of leading front desk operations while maintaining the highest standards of service and professionalism.

As Lead Concierge, you will be responsible for ensuring smooth day-to-day front desk operations, supporting residents and guests, assisting with administrative tasks, and serving as a key liaison between residents, management, and vendors. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced luxury residential environment.

• Deliver exceptional customer service and hospitality to residents, guests, vendors, and visitors
• Greet residents and guests warmly while maintaining a welcoming and professional environment
• Serve as a knowledgeable resource regarding building amenities, services, and local attractions
• Assist residents with requests, recommendations, reservations, deliveries, and concierge services
• Resolve resident and guest concerns promptly and professionally

• Maintain an active and visible presence at the Front Desk
• Monitor and control building access in accordance with community procedures
• Review security cameras and report suspicious activity as required
• Process incoming mail, packages, deliveries, and resident notifications
• Complete Daily Activity Reports (DARs), incident reports, and other required documentation
• Support emergency response procedures and maintain awareness of safety protocols
• Assist with administrative tasks, reports, and resident communications

• Conduct daily walk-throughs to ensure common areas remain clean, organized, and presentable
• Maintain familiarity with community amenities, events, and resident programs
• Coordinate with management, vendors, and staff to support building operations
• Assist with onboarding and training of concierge team members as needed
• Promote a culture of professionalism, accountability, and exceptional service

• Minimum 2 years of customer service experience required
• Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred
• Prior leadership or supervisory experience preferred
• High-rise condominium or luxury hospitality experience strongly preferred

• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and polished demeanor
• Strong customer service and problem-solving skills
• Proficiency with Microsoft Office and general technology systems
• Ability to maintain confidentiality and professionalism at all times
• Team-oriented with a strong work ethic and positive attitude

• High School Diploma or equivalent required
• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred

Monday through Friday
8:00 AM - 4:00 PM

• Ability to lift 30-50 pounds as needed
• Ability to sit or stand for extended periods of time
• Ability to perform routine building walk-throughs and inspections

• $43,680 annual salary
• Group Health Insurance
• Life & AD&D Insurance
• 401(k) Plan
• Additional voluntary benefits including Dental, Vision, and Short-Term Disability

At Rise AMG, we believe exceptional communities are built through exceptional service. We are committed to providing a professional, supportive environment where team members can grow, develop their skills, and make a meaningful impact every day.

If you are passionate about customer service, hospitality, and creating an outstanding resident experience, we encourage you to apply.