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Job Title: Application Support Engineer – AMI (Utilities Domain)

Location: Phoenix, AZ/Remote

Duration: Full-time

Start Date: ASAP

Job Description: Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes Support for AMI Project upgrades, system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.

Key Responsibilities:

Advanced metering Project Support

• AMI upgrade project Support
• Monitor HES, MDMS, communication networks, and data flow.
• Track integration status and job performance. 

• Proven experience with Windows Server 2019, including installation, configuration, and maintenance.
• Proficiency in Red Hat Enterprise Linux, such as system administration, package management, and security hardening.
• Basic understanding of network communications, including protocols like TCP/IP, DNS, and firewalls.
• Fundamental scripting skills (e.g., PowerShell, Bash) for automation and routine tasks.
• Strong troubleshooting abilities to diagnose and resolve hardware, software, and network issues efficiently.

 User Access & Security

• Handle user setup, removal, and password resets.
• Ensure compliance with security and access policies.

Reporting & Documentation

• Validate data loads, VEE processes, and reconciliation reports.
• Prepare weekly/monthly operational summaries.
• Maintain SOPs and technical documentation.

Collaboration

• Coordinate with network, server, functional, and vendor teams.
• Support deployments, patching, and maintenance windows. 

Required Technical Skills:

• Windows Server 2019 – installation, configuration, administration
• RHEL – system admin, patching, security hardening
• Networking basics – TCP/IP, DNS, firewalls
• Scripting – PowerShell, Bash
• Strong troubleshooting for hardware/software/network issues
• ServiceNow incident management
• SQL/MSSQL scripting
• Integration monitoring and server diagnostics

 Domain Knowledge (AMI / Utilities):

• AMI ecosystem: HES, MDMS, meters, communication networks
• Understanding of VEE, billing determinants, interval data
• Knowledge of firmware updates, remote connect/disconnect, event monitoring
• Familiarity with CIS, OMS, GIS integrations
• Exposure to utility billing and field operations workflows

 Additional Requirements:

• Strong communication and problem‑solving skills
• ITIL Foundation (preferred)