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Helper Monster Security Jobs (NOW HIRING)

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting ... Monster.com * Indeed.com * Employment Security Commission * Magazine/Newspaper * Other 02 If you ...

City of Durham, NC

Special Events Ambassador

Durham, NC · On-site

$18.83 - $22.89/hr

If you're interested in helping bring innovative, community-focused transportation solutions to our ... Monster.com * Indeed.com * Employment Security Commission * Magazine/Newspaper * Other 02 If you ...

Troon Golf

Club Manager

Kiamesha Lake, NY · On-site

$165K/yr

The Monster Golf Club , located in Kiamesha Lake, NY , is pleased to announce an excellent career ... Handles emergencies such as fires, accidents and breaches of security or house rules promptly and ...

Aerotek

Pipe Welder

Henryville, IN

$34/hr

Capability to pass a weld test, including 2" Monster Coupon 6010/7018, 2" schedule 80 TIG weld, and ... help you plan for the future. You will work in an environment that emphasizes safety ...

New

Troon

Club Manager

Kiamesha Lake, NY · On-site

$165K/yr

The Monster Golf Club , located in Kiamesha Lake, NY , is pleased to announce an excellent career ... Handles emergencies such as fires, accidents and breaches of security or house rules promptly and ...

Mattel

Seasonal Trainer DTC - 2nd shift

Jonestown, PA

Ensures that all Mattel safety and security policies and procedures are followed. * As needed the ... Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in ...

New

Mattel

Seasonal Trainer DTC - 2nd shift

Jonestown, PA · On-site

Ensures that all Mattel safety and security policies and procedures are followed. * As needed the ... Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in ...

Mattel

Seasonal Trainer DTC - 2nd shift

Jonestown, PA

Ensures that all Mattel safety and security policies and procedures are followed. * As needed the ... Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in ...

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As of Aug 8, 2026, the average hourly pay for helper monster security in the United States is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.
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Helper Monster Security jobs near you
Infographic showing various Helper Monster Security job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,494 per year, or $17.5 per hour.

Customer Engagement Agent

City of Durham, NC

Durham, NC • On-site, Remote

$52K - $69K/yr

Temporary

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Salary : $52,222.00 - $69,975.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Temporary with benefits (More than 1000 hours)
Remote Employment: Flexible/Hybrid
Job Number: 26-06042
Department: Technology Solutions
Opening Date: 08/03/2026
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $52,222.00 to $62,666.00 Annually
Hours/Schedule: 7:30 a.m. to 4:30 p.m./Monday-Friday
Devoted to providing clerical and/or office support activities for the Technology Solutions Help Desk. Incumbents assigned to this class provide routine administrative support, customer service, and/or basic transaction processing following prescribed procedures and instructions.
Responsible for providing general administrative support such as mail processing, data entry, filing, record-keeping, copying, document processing, customer service, reception, and transaction processing/monitoring, which may include transactions conducted in support of field operations such as print shop operations or solid waste transfer station operations
Duties/Responsibilities
  • Processes routine transactions; monitors for accuracy and completeness. Answers phones, responds to routine questions, and/or routes callers to appropriate staff/location.
  • Receive and process in-person help desk tickets to all Technology Solutions divisions.
  • Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person.
  • Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures; producing reports; monitoring system programs and troubleshooting malfunctions; and monitoring inventory.
  • Providing Tier 0 and 1 troubleshooting, diagnosing, and repairing computing endpoints as required, including but not limited to laptops, desktops, cellular phones, and tablets.
  • Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior Technology Analyst and Technology Analysts as required.
  • Greet walk-in customers with technical issues and create Help Desk tickets as required.

Minimum Qualifications & Experience
  • High School Diploma or equivalent (GED, HiSet, TASC)
  • Two years of related clerical/administrative support experience.
  • Positions assigned to the Technology Solutions Help Desk require a Dell certification within six months of the hire date.

Benefits - General Full-Time Employees
  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year*
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01
Where did you first hear about this opportunity?
  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization ***Please list the organization in "other" box below***
  • Internet posting ***Please list the specific web site in the "other" box below***
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Indeed.com
  • Employment Security Commission
  • Magazine/Newspaper
  • Other

02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree (PhD, Juris Doctorate)

04
How many years of related experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 2 years of related experience
  • 2 years but less than 6 years of related experience
  • 6 or more years of related experience

05
Do you have the Dell certification "or" are you willing to obtain it within six months of the hire date?
  • Yes
  • No, but I am willing to obtain it within six months of the hire date.
  • No, but I am NOT willing to obtain it within six months of the hire date.

06
Do you have hands-on experience providing Tier 0 or Tier 1 technical support (such as troubleshooting laptops, desktops, mobile devices, or basic software issues) via phone, email, chat, or in person?
  • Yes
  • No

07
Do you have experience using a help desk or ticketing system to log, track, and resolve technical issues?
  • Yes
  • No

08
Do you have experience using a multi-line phone system or softphone?
  • Yes
  • No

Required Question

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