Helper Mac Tools Distributor Jobs in Vernon, CA (NOW HIRING)

Job Summary:
Munchkin, a leading consumer product company, is seeking a Mac Technical Support Specialist to provide end-user support for Apple devices and Mac computers. The role involves diagnosing technical issues, responding to support requests, and ensuring user inquiries are resolved in a timely manner.
Responsibilities:
• Expert user Support for Apple devices and Mac laptops (MacOS and iOS)
• Deskside support for approximately 100 internal users
• Remote support for approximately 50 offsite users (local and global offices) via phone or remote assistance
• Assist with onboarding new users, configuring Apple devices, and integrating them into company systems
• Setup iPhones and Mac Outlook to synchronize to M365 Exchange
• Provide support with various Apple devices (iPhones/iPad/Apple watch)
• Install, configure, troubleshoot and customize M365 Outlook for Mac per user’s preferences
• Track and monitor existing and potential computer problems. Analyze, research, and assist with resolving technical problems with software and hardware
• Maintains hardware and software asset library for the IT department
• Manage multiple helpdesk requests for assistance concerning desktop, laptop, printer and other computer related problems
• Provide training to end-users on the effective use of Apple products and software, helping them maximize productivity.
• Take ownership of tasks and follows through to ensure complete resolution
• Develop desktop procedures and training guides
• Network Administration/Engineering Duties
• User/Group Administration tasks including adding new users, groups, and rights using Active Directory for Mac laptops using Jamf
• Administer and configure enterprise-level Apple services (e.g., Apple Business Manager, Apple School Manager)
• Develop and maintain device imaging and provisioning processes to streamline new device setup.
• Microsoft 365 E-mail Support including add/remove users, distribution list, and archiving of e-mails
• Regular monitoring/response on cybersecurity alerts/notifications
• Support and troubleshoot VPN for Mac client issues
• Maintain Mac Network Printing. This includes basic queue administration, monitoring of traffic, and addition/deletion of print queues as needed
• Assist in installing/configuring wireless network solutions
• Preliminary support functions in internal web application
• Assist IT Manager in various network administration and monitoring activities
Qualifications:
Required:
• Apple Certification - ACMT or similar, desired
• Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification with a minimum of 4 years of experience
• 5+ years of experience as an Apple specialist desktop support role supporting iOS devices
• 5+ years in supporting Mac computers in a networked environment
• 3+ years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience
• Knowledge of Windows Server 2012/2016 OS interoperability with Mac computers
• Expert Desktop support skills with emphasis in MAC OS X operating systems
• Deep knowledge of macOS, iOS, Apple hardware, and associated software applications (e.g., Keynote, Pages, Numbers, etc.)
• Proven experience with Apple enterprise technologies, such as Apple Business Manager and mobile device management (MDM) solutions, such as Jamf
• Strong understanding of TCP/IP and troubleshooting internet connectivity
• Understanding of DNS services
• Ability to install, upgrade, and troubleshoot Mac hardware
• Knowledge of Helpdesk tools for tracking issues and resolution
• Proficient knowledge of Microsoft Office 365 products
• Exceptional troubleshooting skills, with a demonstrated ability to diagnose and resolve complex hardware and software issues
• Strong Customer Service Support skills with various levels of business users
• Ability to work in dynamic, fast-paced environment
• Strong collaboration skills to work in a team environment
• Possess the ability to interact with employees at all levels of the organization
• Excellent oral and written communication skills
• Attention to detail and organizational skills
• Sets high personal standards of performance
• Able to work with minimal supervision
• Flexible, willing, and able to do many different tasks – often changing assignments and priorities on short notice
• Able to work flexible hours and be available for on-call support including occasional weekends and overtime
• Willing to occasionally travel overnight for work and/or training
• Able to lift 50 lbs.
Company:
Munchkin is an online store selling products for parents, babies and pets. Founded in 1991, the company is headquartered in North Hills, USA, with a team of 201-500 employees. The company is currently Growth Stage.