Helper Audio Visual Programmer Jobs in Ottawa, ON

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Audio Visual Coordinator is responsible for assistance with installation and maintenance of hardware, software, and peripherals for TD Coliseum technology functions on a day-to-day basis as well as providing support for event-specific A/V needs. Additionally, they will collaborate with venue leadership and IT personnel to establish venue strategy for A/V technology systems in the venue that supports the fan experience. This position requires availability during nonstandard working hours, including weekends and holidays.

This role will pay an hourly rate of $28.00 CAD

Benefits for Part-Time roles: Pension matching.

This position will remain open until September 11, 2026.

The new TD Coliseum will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.

• Assist the teams responsible for the installation and maintenance of onsite hardware and software, including workstations, multimedia displays, and video conference system support
• Help manage the systems and technologies that support A/V technology for the venue and business (Device Management, etc.)
• Provide technical leadership and support for all onsite staff and contractors
• Understand and support event operations of all digital signage and audio systems, including stadium communications, digital advertising, and event-specific needs
• Assist and support long-term planning for technology systems throughout its lifecycle
• Diagnose and repair issues, contacting management and appropriate service vendors when necessary
• Maintain efficient equipment storage and inventory for all A/V assets
• Report any system failures to Venue Leadership promptly
• Document process/procedures and label equipment as needed
• Help manage an equipment preventative maintenance program
• Effectively organize and schedule upgrades/maintenance in collaboration with venue, event, and operations schedules
• Support a wide range of physical cabling and wireless infrastructure (Fiber / Copper / AV / Broadcast / Wireless)
• Provide excellent customer service assistance to internal and external clients
• Improve programming and maintenance of the technical infrastructure over time
• Perform other duties and responsibilities as assigned

• 1-2+ years of experience in an Audio/Visual role preferably in the events and sports/entertainment industry
• Demonstrated experience with Microsoft 365 tools and Office suite
• Demonstrated experience with A/V integration software and the hardware it relies on
• Experience with TriplePlay software and Daktronics displays is preferable
• Proficiency with MacOS and Windows operating systems, hardware, and peripherals
• Proficiency with Client-Server infrastructure and on-site support
• Basic understanding of networking protocols and troubleshooting
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
• Organize and prioritize work to meet deadlines
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Must be detail-oriented and possess excellent follow-through skills
• Excellent documentation and process skills
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities, and technical requirements for the types of events anticipated at the facility
• Ability to work independently, exercising judgment and initiative
• The ability to work effectively with people from a variety of culturally diverse backgrounds
• The ability to perform physical tasks such as lifting and carrying heavy objects
• Must be able to work nights, weekends, and holidays as needed
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
• Ability to read and understand building drawings, event plans, and operational diagrams

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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