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Help Desk System Analyst Jobs in Oklahoma (NOW HIRING)

United Systems

Help Desk Technician II

Oklahoma City, OK · On-site

$18.50 - $25/hr

Help Desk Technician II Location: Oklahoma City, Oklahoma About the Role United Systems is seeking ... Perform intermediate troubleshooting and analysis of software, hardware, network, and system ...

ADSI

Be Seen First

Help Desk Support Specialist

Oklahoma City, OK · On-site

$50K - $60K/yr

Job Summary We are seeking a dynamic Help Desk Support Specialist to join our team and provide ... Analyze problem areas and postulate feasible solutions for large scale, complex systems * All ...

New

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No HELP DESK TECHNICIAN I Transform technology into opportunity as a Help Desk Technician I with ... Capable of using a computer system to track questions and answers, as well as enter orders.

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No HELP DESK TECHNICIAN I Transform technology into opportunity as a Help Desk Technician I with ... Capable of using a computer system to track questions and answers, as well as enter orders.

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... system. 5. Respond to enquiries from clients and help them resolve hardware or software problems. 6. Maintain a log of any software or hardware problems detected. 7. Support users in the use of ...

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... system. 5. Respond to enquiries from clients and help them resolve hardware or software problems. 6. Maintain a log of any software or hardware problems detected. 7. Support users in the use of ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

Help Desk Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate ... Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues

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Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

What cities in Oklahoma are hiring for Help Desk System Analyst jobs?

Cities in Oklahoma with the most Help Desk System Analyst job openings:

Help Desk Technician II

Oklahoma City, OK • On-site

United Systems
See more jobs at United Systemsexternal

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Help Desk Technician II
Location: Oklahoma City, Oklahoma
About the Role
United Systems is seeking a Help Desk Technician II to provide intermediate technical support to managed service customers.
In this role, you will troubleshoot and resolve a broad range of hardware, software, network, and system issues. You will serve as the primary escalation point for Tier 1 technicians, performing intermediate troubleshooting and analysis while ensuring issues are resolved efficiently. The Help Desk Technician II also contributes to documentation, knowledge sharing, and the ongoing maintenance of client IT environments to help deliver high-quality service and minimize client downtime.
Key Responsibilities
  • Respond to client inquiries and service requests through phone, email, or chat in a timely and professional manner.
  • Respond to and resolve technical issues escalated from Help Desk Technician I.
  • Perform intermediate troubleshooting and analysis of software, hardware, network, and system configuration issues using established troubleshooting methodologies.
  • Assist with the maintenance and optimization of client IT environments, including:
    • Servers
    • Networks
    • Microsoft 365 services
    • User accounts
    • Software applications
  • Escalate complex or high-impact technical issues to Help Desk Technician III with complete troubleshooting documentation and findings.
  • Collaborate with Tier III technicians, network engineers, systems administrators, and other technical teams to deliver consistent, high-quality support to clients.
  • Create, update, and maintain detailed documentation of issue resolutions, technical procedures, and best practices within ConnectWise PSA and IT Glue.
  • Identify recurring issues and recommend improvements to documentation, procedures, or client environments.
  • Assist in supporting and sharing knowledge with Help Desk Technician I team members as appropriate.
  • Document all time daily, including activities, projects, and tickets, in the ticketing system as the work is performed.

Performance Expectations
  • Maintain established ticket SLAs as defined by the Manager.
  • Maintain the established CSAT score as defined by the Manager.
  • Demonstrate ownership of assigned tickets from initial response through resolution or appropriate escalation.
  • Follow established change approval processes.
  • Document notes, meeting minutes, and customer communications in ConnectWise PSA and IT Glue, as appropriate.
  • Submit the current week's timesheet by the end of shift each Friday.
  • Ensure all time and expense reporting complies with company policy.
  • Maintain consistent and reliable attendance.

Technical Proficiencies
  • Ticketing software, including incident management and accurate allocation of time to tickets.
  • Intermediate knowledge of Windows desktop and Windows Server operating systems.
  • Working knowledge of Microsoft 365 administration, including:
    • Exchange Online
    • Microsoft Teams
    • Entra ID (Azure AD)
    • SharePoint
  • Intermediate knowledge of network troubleshooting, including:
    • DHCP
    • DNS
    • Circuit/ISP issues
    • Command-line tools
    • Network diagnostic utilities
  • Working knowledge of wireless and switching technologies.
  • Working knowledge of firewall configuration and troubleshooting.
  • Working knowledge of IT Glue and other documentation tools.
  • Working knowledge of Microsoft Outlook and Microsoft Teams.
  • Software as assigned.

Collaboration & Knowledge Sharing
This role works collaboratively with Tier III technicians, network engineers, systems administrators, and other technical teams. The Help Desk Technician II also assists in supporting and sharing knowledge with Help Desk Technician I team members as appropriate.
Physical & Mental Requirements
This position requires the ability to:
  • Use hands to manipulate, handle, feel, and control equipment.
  • Talk and hear.
  • See and read.
  • Interpret written documents.
  • Occasionally lift and move objects weighing up to 25 pounds.

Reasonable accommodations are available to enable employees to meet these requirements.
Why Join United Systems?
United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K-12 districts, libraries, and local organizations. Our reputation is built on reliability, community commitment, and customer satisfaction. If you're looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward-thinking tech leader.
A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, United Systems provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at United Systems:
  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, United Systems, participate in E-Verify.

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