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Help Desk Staff Software Engineer Java Jobs in North Carolina

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

This is software based help desk role. Each position will act as a member of the Operations and ... Unresolved issues may need to be escalated to business/policy staff, software developers and/or ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC · On-site

... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ... Issues may be referred to specialized business/policy staff, software developers and/or client ...

Samprasoft

Software Engineer (Java, GO, AWS)

Raleigh, NC · Hybrid

$50.25 - $69/hr

Software Engineer (Java, GO, AWS) Location: Merrimack NH, Westlake TX, Raleigh NC (Hybrid - 3 days in a month) Duration: Long Term Must have: * Java (v11) - Spring Boot, Rest API * AWS (ECS/EKS ...

Atria Group LLC

Software Engineer - Java

Charlotte, NC

$50.50 - $69.25/hr

Company Description We specialize in Staffing, Consulting, Software Development, and Training along ... AG's primary objective is to help companies maximize their IT resources and meet the ever-changing ...

Samprasoft

Sr Software Engineer ( AWS/ Java/ API)

Durham, NC · Hybrid

$113K - $149K/yr

Sr Software Engineer (Java) Duration: Long Term Contract Location: Durham, NC/ Westlake TX/ New Jersey NJ Job Model: (Hybrid Model) - (4 to 5 Days a Month) Required Skills: Java, Microservices ...

Q2 Software, Inc.

Staff Software Engineer

Cary, NC · On-site

... to help create success for our customers. What Makes Q2 Special? Being as passionate about our ... SUMMARY Are you an ambitious and adaptable Advanced Software Engineer ready to make a real impact?

Maersk

Senior Software Engineer - Java

Charlotte, NC · On-site

$105K - $113K/yr

... global trade, and help our customers grow and thrive. Maersk's vision is to be the global ... Software Engineer with a strong background in building scalable, high-quality cloud-native ...

New

John Deere

Staff Software Engineer

Cary, NC · On-site

They are seeking a Staff Software Engineer to provide technical leadership in developing software solutions for advanced guidance and autonomy features, ensuring that performance, reliability, and ...

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Help Desk Staff Software Engineer Java information

What is the difference between Help Desk Staff Software Engineer Java vs Help Desk Technician?

AspectHelp Desk Staff Software Engineer JavaHelp Desk Technician
Primary RoleDevelops, maintains, and troubleshoots Java-based software applicationsProvides technical support and resolves hardware/software issues for end-users
Required SkillsJava programming, problem-solving, software troubleshootingBasic hardware/software knowledge, customer service skills
Work EnvironmentIT departments, software development teamsHelp desks, technical support centers
CertificationsJava certifications, IT support certificationsCompTIA A+, ITIL

Help Desk Staff Software Engineer Java focuses on software development and troubleshooting Java applications, while Help Desk Technician provides end-user support for hardware and software issues. Both roles require technical knowledge, but the former emphasizes programming skills, whereas the latter centers on customer service and basic technical support.

Help Desk Staff Software Engineer Java jobs near you

Application/Production Support Help Desk Analyst - Durham NC/On-Site

STI

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted 20 days ago

Job description

Application/Production Support Help Desk Analyst
Research Triangle Park, Durham NC
6+ Months
Some local travel may be required in performance of the work
NC FAST requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of NC FAST provider issues.
This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.

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