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Help Desk Service Desk Support Jobs in Texas (NOW HIRING)

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

Service performance and availability monitoring Active Directory account creation Data backup and ... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ...

Ysleta High School

Service Desk Support

El Paso, TX · On-site

$18 - $24.50/hr

... virus, service desk ticketing system and transportation routing applications. * Installing ... help desk support or Associates degree, Computer Science preferred and six (6) years' work ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... IT services for the real estate, construction, investment management, and property technology ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

She Recruits LLC

Service Desk/Help Desk - Hybrid

Frisco, TX · On-site

$19.25 - $26.25/hr

Service Desk/Help Desk Position The Service Desk/Help Desk is a junior-level role responsible for ... Travel to client sites to provide onsite service and support as necessary (95% DFW local) * Work ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

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Help Desk Service Desk Support information

What cities in Texas are hiring for Help Desk Service Desk Support jobs?

Cities in Texas with the most Help Desk Service Desk Support job openings:

MSP Help Desk/Service Desk Support - L2

Plano, TX • On-site

Axxys Technologies, Inc.
IT Services • 11 - 50 employees
Learn more about Axxys Technologies, Inc.external

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.


Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development