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Help Aws Support Jobs (NOW HIRING)

Come join us and help create world-class customer support experiences for AWS. - Build a research road-map; communicate and refresh on regular basis to ensure relevancy. - Identify best method or mix ...

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How much do help aws support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for help aws support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Help Aws Support vs AWS Cloud Support Engineer?

AspectHelp Aws SupportAWS Cloud Support Engineer
Required CredentialsCustomer service skills, basic AWS knowledgeAWS certifications (e.g., AWS Certified Solutions Architect), technical expertise
Work EnvironmentCustomer support centers, remote supportTechnical support teams, cloud environments
Employer & Industry UsageAmazon, third-party support providersAmazon Web Services, cloud service providers
Search & Comparison IntentCustomer support roles, basic AWS helpTechnical troubleshooting, cloud infrastructure support

Help Aws Support primarily involves assisting customers with general AWS questions and issues, often requiring customer service skills. AWS Cloud Support Engineers handle technical troubleshooting of cloud infrastructure, requiring technical certifications and expertise. While both roles support AWS users, Help Aws Support focuses on customer interaction, whereas AWS Cloud Support Engineers provide in-depth technical solutions.

More about Help Aws Support jobs
What cities are hiring for Help Aws Support jobs? Cities with the most Help Aws Support job openings:
What states have the most Help Aws Support jobs? States with the most job openings for Help Aws Support jobs include:
AWS Certification Program Leader, AWS Certification

AWS Certification Program Leader, AWS Certification

Amazon

Seattle, WA • On-site

$73.75 - $96.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,839 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

The AWS Certification Program Leader drives the strategy, development, and global delivery of AWS Certification exams-the industry standard for validating cloud expertise. This role owns the end-to-end certification portfolio, from exam content creation and technical validation to go-to-market execution and recertification, serving technical practitioners, enterprises, and AWS Partners worldwide. At the forefront of skills assessment innovation, this leader reimagines how cloud expertise is measured-harnessing AI, adaptive assessment techniques, and emerging psychometric models to move beyond point-in-time testing toward continuous, meaningful validation of real-world cloud skills at scale.
About the team
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS
- 7+ years of people management experience
- 7+ years of technical program management experience
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience managing certification and/or skill assessment programs at scale
PREFERRED QUALIFICATIONS
- 7+ years of work in internet-related program or technical product management in a software applications environment experience
- Knowledge of cloud computing services or deployment architecture
- Experience working in an internet-related program or technical product management in a software applications environment
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OR, Portland - 194,700.00 - 263,400.00 USD annually
USA, TX, Austin - 194,700.00 - 263,400.00 USD annually
USA, VA, Herndon - 194,700.00 - 263,400.00 USD annually
USA, WA, Seattle - 194,700.00 - 263,400.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US