ZipRecruiter

Log In

1

Heidi Jobs (NOW HIRING)

Heidi Health

Product Manager, Apps

San Francisco, CA · On-site

Howdy, we're Heidi "The AI startup growing faster than Canva" That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest ...

Heidi Health

Technical Project Manager

New York, NY · On-site

$135K - $165K/yr

Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ...

Heidi Health

IT Administrator

New York, NY · On-site

$110K - $135K/yr

Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ...

Heidi

Team Lead, Support Engineer (Texas)

Austin, TX · On-site

$101K - $133K/yr

Heidi is building the future of healthcare with AI Care Partner products that enhance clinician efficiency and patient care. They are seeking a Support Engineering Team Lead to oversee a team that ...

Heidi's Village

Certified Vet Technician

Phoenix, AZ · On-site

$23 - $26/hr

Heidi's Village exists to foster a community where pets and people are treated with respect, dignity, and compassion. We serve the non-profit animal welfare community through a one-of-a-kind business ...

Heidi Health

Head of GTM Operations

San Francisco, CA · On-site

We're Heidi We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of ...

Heidi's Hounds

Pet Care Professional

Hingham, MA · On-site

$21 - $23/hr

Part Time Pet Care Professional | Flexible Daytime Hours | Hingham, Cohasset, North & East Weymouth Heidi's Hounds is the South Shore's premier in-home pet sitting and dog walking company. Since 2016 ...

next page

Showing results 1-20

All JobsHeidi Jobs

Heidi information

What is a Heidi in the context of job titles?

Heidi is not a recognized job title in most industries. It is typically used as a first name rather than a designation for a specific profession or role. If you encountered 'Heidi' as a job title, it's likely a mistake, a placeholder, or possibly a unique title within a particular organization. For clarification, it's best to consult the company or context where the term was used.

What is the difference between Heidi vs Data Analyst?

AspectHeidiData Analyst
Required CredentialsTypically a degree in business, finance, or related fieldsUsually a degree in statistics, mathematics, or computer science
Work EnvironmentOffice settings, often in finance, marketing, or consulting firmsOffice or remote, working with data sets and analytical tools
Industry UsageCommon in business analysis, finance, and consultingWidespread across industries like healthcare, finance, marketing, and tech
Common Search/ComparisonHeidi vs Data Analyst

Heidi and Data Analyst roles often overlap in data handling and analysis tasks, but Heidi typically emphasizes business process understanding, while Data Analysts focus more on statistical analysis and data visualization. Both roles require analytical skills and familiarity with data tools, but their industry applications and specific responsibilities differ slightly.

More about Heidi jobs
What cities are hiring for Heidi jobs? Cities with the most Heidi job openings:
What job categories do people searching Heidi jobs look for? The top searched job categories for Heidi jobs are:
Heidi jobs near you
Infographic showing various Heidi job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Nights. Highlights an 100% Physical job distribution.

Enterprise Customer Success Manager

Heidi Health

New York, NY • On-site

$165K - $181K/yr

Full-time

Posted 19 days ago

Job description

Who is Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care.
We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health.
We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era.
The role
We're hiring an Enterprise Customer Success Manager to own the full lifecycle of our most complex and valuable customers, from pilot through to long-term partnership.
Based in New York City, you'll hold a portfolio of 3 to 6 large hospital systems, health networks and strategic healthcare organizations (250+ users each). You'll shape deployment strategy, drive measurable clinical and operational outcomes, and expand Heidi's footprint across multi-site enterprises.
This isn't a traditional CSM seat. In enterprise, a single account rarely sits in one phase. Ambulatory care might be deep in implementation while ED is already in BAU and a third specialty is teed up for expansion. You own all of it: implementation, adoption, expansion and renewal, running parallel workstreams inside the same account. That's why we're hiring for real commercial acumen, strong project management instincts and stakeholder management that holds up from a CIO's office to a clinical workflow review on the same day.
You'll partner closely with Account Executives across pre-sales, expansion and renewal. The lifecycle ownership stays with you.
What you'll do:
  • Own the lifecycle end to end. Hold a single account through every stage of its journey: pre-sales scoping, pilot design, implementation, adoption, expansion and renewal. With multi-site enterprises, that often means running implementation in one care setting while supporting BAU and driving growth in another. Build account plans that map customer goals to measurable clinical and operational outcomes across all of it.
  • Run implementation with project management rigor. Stand up multi-site rollouts with formal governance, sequenced plans, defined milestones and clear ownership. Drive change through structured reinforcement: training waves, competency assessments and coaching. Surface dependencies and risk early.
  • Build executive partnerships. Earn trusted, long-term relationships across the C-suite (CIO, CMO, COO, CEO), clinical leadership, IT and operations. Tailor your engagement to what each stakeholder actually cares about.
  • Partner on pre-sales and own pilot delivery. Work with Account Executives to shape deployment strategy and scope pilots designed to win. Run customer-facing demos. Deliver pilots yourself, end to end.
  • Own commercial outcomes. Lead renewal conversations grounded in proven value. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
  • Prove value. Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
  • Orchestrate cross-functionally. Provide concise, complete context to Product, Engineering, GTM and Support. Surface risk early and drive decisions through ambiguity.
  • Shape the playbook. Contribute to the frameworks, tools and ways of working that turn complex enterprise programs into repeatable rollouts at scale.
What we will look for:
  • Experience and ownership. A career built on outcomes, not activities. A track record of strong outcomes across customer success, implementation, professional services or strategic account management, with a focus on enterprise accounts. References from clinicians, IT leaders and execs alike would all say the same thing: the account was better because you ran it.
  • Full-lifecycle fluency. Proven track record running an account yourself through pre-sales pilots, implementation, adoption, expansion and renewal. You understand the rhythm of each phase and what changes when phases overlap inside the same account.
  • Project management discipline. Comfortable owning complex, multiple multi-workstream programs with formal governance, sequenced milestones and shared accountability. You hold the timeline, the risks and the dependencies, and you keep them all moving.
  • Commercial acumen. Strong on expansion, complex renewals and pricing conversations. Comfortable defending value in front of procurement and finance. Contributes meaningfully to NRR.
  • Change management. Experience leading multi-site rollouts that drive genuine behavior change and sustained adoption.
  • Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
What we believe in
Heidi builds for the future of healthcare, not just the next quarter. Our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace and ownership.
  • Live Forever. Every release moves care forward: measured, safe and built to last. Data guides us, but patients define the truth that matters.
  • Practice Ownership. Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking and our character.
  • Small Cuts Heal Faster. Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
  • Make Others Better. Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Why you'll flourish with us
  • Collaborative in-office working environment (5 days in NYC)
  • Generous personal development budget of $500 per annum
  • Learn from some of the best engineers and creatives, joining a diverse team
  • Become an owner with equity in the company. If Heidi wins, we all win
  • The rare chance to create global impact inside one of Australia's leading healthtech startups
  • Fast-track career growth if you make an impact quickly

Apply