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Healthcare Shadowing Jobs in Georgia (NOW HIRING)

National Coalition Of Healthcare Recruiters

$55/hr

(Only QUALIFIED Healthcare Professionals accepted) Critical Care/Intensive Care - Our client is ... shadowing current RNs. Must have Minimum 3 years experience in the ED or ICU|CCU|Telemetry with ...

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Healthcare Shadowing information

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$22

How much do healthcare shadowing jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for healthcare shadowing in Georgia is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.64 per hour, depending on experience, location, and employer.

What is healthcare shadowing?

Healthcare shadowing is an experience where students or individuals interested in healthcare careers observe medical professionals, such as doctors, nurses, or other clinicians, as they go about their daily work. This allows participants to gain firsthand insight into the healthcare environment, patient interactions, and the responsibilities of various healthcare roles. Shadowing is a valuable opportunity for those considering a healthcare career to learn more about the field, clarify their interests, and strengthen their applications to medical or professional schools.

What should I expect in terms of day-to-day activities while participating in a healthcare shadowing program?

During a healthcare shadowing experience, you can expect to observe healthcare professionals, such as doctors or nurses, as they interact with patients, perform procedures, and collaborate with other team members. Your primary role will be to watch, listen, and learn rather than participate directly, due to privacy and safety regulations. You'll gain insight into the workflow of a healthcare setting, the importance of teamwork, and the various responsibilities associated with patient care. It's common to rotate through different departments or specialties, providing a broad understanding of the healthcare field.

What is the difference between Healthcare Shadowing vs Medical Assistant?

AspectHealthcare ShadowingMedical Assistant
Required CredentialsNo formal credentials needed; observational experienceCertification or training often required
Work EnvironmentHospitals, clinics, doctor’s offices (observation only)Clinical settings with direct patient care
Employer & Industry UsageUsed by students exploring healthcare careersEmployed by healthcare facilities to assist with patient care
Common Search & Comparison IntentUnderstanding healthcare roles and gaining experienceHands-on clinical work and patient interaction

Healthcare Shadowing involves observing healthcare professionals without direct patient care, ideal for exploring careers. Medical Assistants perform clinical tasks and support patient care, requiring certification. Both roles are common in healthcare settings but serve different purposes in career development and daily responsibilities.

What are the key skills and qualifications needed to thrive in healthcare shadowing, and why are they important?

To thrive in healthcare shadowing, you need a foundational understanding of medical terminology, confidentiality protocols (such as HIPAA), and a genuine interest in healthcare careers. Familiarity with clinical environments and basic patient care procedures, often gained through prior coursework or health-related certifications like CPR, is beneficial. Outstanding observational skills, professionalism, and effective communication help you make the most of learning opportunities and build rapport with professionals. These skills ensure you maximize the shadowing experience, respect patient privacy, and gain valuable insights into real-world healthcare practice.
What are popular job titles related to Healthcare Shadowing jobs in Georgia? For Healthcare Shadowing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Healthcare Shadowing jobs in Georgia look for? The top searched job categories for Healthcare Shadowing jobs in Georgia are:
What cities in Georgia are hiring for Healthcare Shadowing jobs? Cities in Georgia with the most Healthcare Shadowing job openings:
Healthcare Shadowing jobs near you
Infographic showing various Healthcare Shadowing job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 16% Part Time, 1% Temporary, and 13% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,572 per year, or $15.7 per hour.

Contact Center Team Lead

Serenity Mental Health Centers

Sandy Springs, GA • On-site

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Contact Center Team Lead

Location: Sandy Springs, GA 
Employment Type: Full-Time | On-Site Only 

Pay: $25.00/hr 

Position Summary 

Serenity is growing, and we're looking for a Contact Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Qualifications 

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required—we provide comprehensive training. 

What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

*About Serenity 

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our Patient Care Coordinators are often the first voice our patients hear, making every interaction meaningful. Our Team Leads play a critical role in developing our people, strengthening our culture, and ensuring every patient receives an exceptional experience. 

At Serenity, leadership isn't about sitting behind a desk, it's about being present, coaching in the moment, building confidence, and helping others reach their full potential. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.

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