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Healthcare Security Program Manager

Marlborough & Groton, Massachusetts

Position Summary

We are seeking an experienced and driven Healthcare Security Program Manager to lead security operations across two healthcare locations in Marlborough and Groton, Massachusetts. This leadership role is responsible for ensuring the safety and security of patients, visitors, employees, and property while delivering exceptional service, operational excellence, and a positive security culture.

The Healthcare Security Program Manager serves as the primary liaison between healthcare leadership and the security team, overseeing daily operations, staffing, employee development, emergency preparedness, workplace violence prevention initiatives, and security technology programs. This position requires regular travel between both locations and the ability to respond to operational and security-related needs as they arise.

Compensation & Schedule

Salary: $80,000 annually

Schedule: Monday through Friday, 8:00 AM to 4:00 PM

While this role is primarily scheduled during standard business hours, flexibility is required to support staffing challenges, special events, and response to emergencies.

Only candidates local to Marlborough and Groton, MA will be considered.

Key Responsibilities:

Healthcare Security Leadership

• Lead security operations across two healthcare facilities.
• Promote a culture of safety, professionalism, accountability, and customer service.
• Ensure compliance with client requirements, company policies, and healthcare security best practices.
• Maintain a visible leadership presence throughout both locations.
• Foster strong partnerships with clinical and administrative leadership teams.

Client Partnership & Service Excellence

• Serve as the primary point of contact for healthcare leadership regarding security operations.
• Build and maintain strong client relationships through regular communication and collaboration.
• Resolve operational concerns and implement corrective actions when necessary.
• Review and maintain post orders, standard operating procedures, and site-specific security protocols.
• Ensure security services consistently exceed client expectations.

Operations, Safety & Emergency Preparedness

• Oversee daily security operations, officer performance, and quality assurance initiatives.
• Lead responses to security incidents and support workplace violence prevention efforts.
• Conduct investigations involving safety, security, policy violations, and operational concerns.
• Analyze incident trends and recommend proactive risk-reduction strategies.
• Support emergency management, disaster preparedness, and business continuity planning.
• Collaborate with local, state, and federal law enforcement agencies as appropriate.

Staffing, Training & Team Development

• Onboard, develop, and retain high-performing security personnel in partnership with the HR Recruiting Team.
• Provide coaching, mentoring, performance feedback, and accountability.
• Ensure staff receive ongoing training in healthcare security, de-escalation techniques, emergency response, incident report writing, and customer service.
• Oversee staffing plans and scheduling to maintain effective coverage across both locations.
• Promote employee engagement, professional growth, and team success.

Minimum Qualifications:

Education & Experience

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum three (3) years of security management, military service, or law enforcement experience required. Prior hospital security experience strongly preferred.
• Experience managing operations across multiple locations preferred.
• Experience onboarding and training new hires preferred.
• IAHSS certification, or willingness to obtain certification, preferred.

Required Qualifications

• Valid driver's license and reliable transportation, ability to travel regularly between Marlborough and Groton locations.
• Ability to respond to emergencies and critical incidents when needed.
• Successful completion of all required background screening and pre-employment requirements.
• Legal authorization to work in the United States.

Knowledge, Skills & Abilities

• Strong knowledge of healthcare security operations and workplace violence prevention strategies.
• Proven leadership, employee development, and team-building skills.
• Experience with access control, CCTV, alarm monitoring, and visitor management systems.
• Excellent customer service, communication, and relationship-management abilities.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Intermediate computer knowledge and strong report writing skills.
• Ability to remain calm and professional during emergencies and high-pressure situations.

 Why Join Us?

At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we protect our clients’ people, property, and information.

Securitas offers paid training, weekly pay, and access to company benefits and employee programs. Benefit eligibility may vary based on employment status.

Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. 

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.