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Health Service Associate Jobs in Virginia (NOW HIRING)

Wawa

Customer Service Associate

Sterling, VA · On-site

$15 - $18.75/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face ... These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan ...

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Health Service Associate information

What is a health service associate?

A Health Service Associate is a professional who supports healthcare operations by performing administrative and clerical tasks in medical settings such as hospitals, clinics, or doctors' offices. Their responsibilities often include scheduling appointments, maintaining patient records, handling billing and insurance paperwork, and assisting patients with their inquiries. They play a key role in ensuring that healthcare facilities run smoothly and that patients have a positive experience. Health Service Associates do not provide direct medical care, but their work is essential to the overall healthcare delivery process.

What are the key skills and qualifications needed to thrive as a health service associate, and why are they important?

To thrive as a Health Service Associate, you need a solid understanding of healthcare procedures, basic medical terminology, and often a relevant associate degree or certification. Familiarity with practice management software, electronic health records (EHRs), and scheduling systems is typically required. Outstanding interpersonal skills, attention to detail, and the ability to multitask help you provide excellent patient service and support to healthcare teams. These competencies ensure efficient operations, accurate record-keeping, and a positive experience for both patients and providers.

What are some common challenges health service associates face when working with diverse patient populations?

Health Service Associates often interact with patients from varied cultural, linguistic, and socioeconomic backgrounds. A common challenge is ensuring clear communication and understanding patient needs despite potential language barriers or health literacy gaps. Associates must be adaptable, empathetic, and resourceful, often collaborating with interpreters, social workers, or other healthcare professionals to provide comprehensive support. Ongoing training in cultural competency and patient-centered care helps address these challenges and improve service quality.

What is the difference between Health Service Associate vs Medical Assistant?

AspectHealth Service AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, long-term care facilitiesClinics, outpatient settings, hospitals
Job DutiesPatient support, administrative tasks, basic clinical dutiesClinical tasks, patient intake, assisting physicians

Health Service Associates and Medical Assistants share similar environments and credentials, but Medical Assistants typically perform more clinical procedures and direct patient care. Both roles support healthcare teams but differ in scope and specific responsibilities.

What cities in Virginia are hiring for Health Service Associate jobs?

Cities in Virginia with the most Health Service Associate job openings:

Infographic showing various Health Service Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Associate

Henrico, VA • On-site

Store 696 - Richmond
See more jobs at Store 696 - Richmondexternal

$15 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Customer Service Associate (CSA)

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you'll do:

  • Greet and engage with customers to ensure their needs are met both quickly and courteously.
  • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.
  • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
  • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
  • Help keep our stores clean and safe by following all established policies, procedures, and guidelines.
  • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

  • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.
  • Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

  • Great communication and customer service skills.
  • Ability to thrive in a fast-paced environment and multitask like a pro.
  • Must be 16+ years old with reliable transportation.
  • Enjoy working in a team environment.

The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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