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Health Plan Operations Director Jobs in Virginia

CyrusOne

Regional Operations Director

Sterling, VA · On-site

... health, etc. Customer Environmental Services Management * Create and deliver scopes of work for ... Competitive pay, performance bonus, 401(k) retirement plan with company match * Generous paid time ...

Compass Group

Fine Dining Operations Director

Dulles, VA · On-site

$100K - $105K/yr

Monitor compliance with health and fire regulations regarding food preparation and serving ... Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping ...

Compass Group

Fine Dining Operations Director

Dulles, VA · On-site

$100K - $105K/yr

Monitor compliance with health and fire regulations regarding food preparation and serving ... Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping ...

Compass Group

Fine Dining Operations Director

Dulles, VA · On-site

$100K - $105K/yr

Monitor compliance with health and fire regulations regarding food preparation and serving ... Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping ...

Sentara Healthcare Inc

Senior IT Analyst

Norfolk, VA · On-site

$85K - $112K/yr

Strong understanding of Case Management, Care Management, and Health Plan operations. * Experience partnering with business leaders to gather requirements, define solutions, and support operational ...

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Health Plan Operations Director information

What does a health plan operations director do?

A Health Plan Operations Director oversees the daily operations of health insurance plans, ensuring efficiency, regulatory compliance, and high-quality service delivery. They manage teams responsible for claims processing, customer service, quality improvement, and provider relations. This role also involves developing and implementing strategies to improve operational performance, reduce costs, and enhance member satisfaction. Additionally, the director collaborates with other departments to meet organizational goals and stay aligned with healthcare regulations.

What are the key skills and qualifications needed to thrive as a health plan operations director?

To thrive as a Health Plan Operations Director, you need expertise in healthcare administration, regulatory compliance, and strategic management, often supported by a bachelor's or master's degree in health administration or a related field. Familiarity with claims processing systems, data analytics platforms, and regulatory software such as HIPAA compliance tools is typically required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for guiding teams and managing stakeholder relationships. These competencies ensure efficient plan operations, regulatory adherence, and positive outcomes for both the organization and its members.

What are some common challenges faced by health plan operations directors when implementing new regulatory requirements?

Health Plan Operations Directors often encounter challenges such as adapting existing processes to comply with frequently changing healthcare regulations and ensuring all teams are adequately trained on new compliance standards. Coordinating across multiple departments—such as claims, member services, and provider relations—requires strong communication and project management skills to ensure timely and accurate implementation. Additionally, balancing regulatory compliance with maintaining operational efficiency and a positive member experience can be complex, making proactive planning and continuous process evaluation essential in this role.

What is the difference between Health Plan Operations Director vs Health Plan Underwriter?

AspectHealth Plan Operations DirectorHealth Plan Underwriter
Required CredentialsBachelor's degree, experience in healthcare or insurance operationsBachelor's degree, background in insurance, risk assessment certifications
Work EnvironmentManagement of operational teams, strategic planningAnalyzing risk, assessing policy applications
Employer & Industry UsageHealth insurance companies, managed care organizationsInsurance carriers, health plan providers
Common Search & ComparisonOperational leadership roles in health plansRisk assessment and policy underwriting roles

The Health Plan Operations Director focuses on managing daily operations, strategic planning, and team leadership within health insurance organizations. In contrast, the Health Plan Underwriter specializes in evaluating risks, assessing policy applications, and determining coverage terms. While both roles require healthcare or insurance knowledge, the Operations Director has a broader managerial scope, whereas the Underwriter concentrates on risk analysis and policy approval.

What cities in Virginia are hiring for Health Plan Operations Director jobs?

Cities in Virginia with the most Health Plan Operations Director job openings:

Infographic showing various Health Plan Operations Director job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Regional Operations Director

Sterling, VA • On-site

CyrusOne
IT Services • 201 - 500 employees
Learn more about CyrusOneexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.
What You Will Do:
Management of the Facilities
  • Employee Management including recognition, reviews, career development, corrective actions and scheduling
  • Interviewing and hiring new employees
  • Employee training and training updates
  • Maintain Operations Policies, Procedures and Guidelines.

Support
  • Work with the Manager of Implementations to assure smooth implementations for the customer
  • Review all terms and conditions of customer contracts and orders
  • Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.

Customer Environmental Services Management
  • Create and deliver scopes of work for environmental consulting
  • Work with Sales to deliver Environmental services proposals
  • Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
  • Support of Phase 6
  • Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
  • Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC

Environmental Management
  • Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
  • Proactively develop and implement maintenance activities
  • Report on all SLA required activities

Capacity Management
  • Maintain status and future status reporting on all capacity thresholds within the facility

Access Management
  • Work with the Security Manager to assure all access points are monitored and controlled
  • Manage all security issues to resolution and conduct post mortems for future assurance
  • Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
  • Manage all sub-contractor agreements for maintaining the building

Asset Management
  • Management of our asset tracking processes, and systems
  • Reporting on Assets for customers and internal

Daily reporting and communication
  • Data Policing for all Reporting of Operational KPIs
  • Administering Daily Shift Reporting
  • Generate periodic reports

Regulatory compliance Management
  • Updates for our Business Continuity Planning
  • Perform SAS 70 Re-occurring audits
  • Updates and Training for our Facility Operations Handbook
  • Perform SOX Audits
  • Perform SOC 2 Audits

Problem Resolution
  • Customer Issue Resolution Owner
  • Verification and analysis of alerts
  • Post mortems on all customer complaints.

Customer Communication
  • Emergency Action Communication - Creation for Validation.
  • Signoff Point for Customer Transition from Engagements to Operations
  • Customer Concerns discussions

Budgeting and Forecasting
  • Responsible for generating and adhering to annual OpEx budget
  • Responsible for generating and adhering to annual CapEx budget
  • Create, submit, and present capital project budget requests to the Capital Committee

Manage strategic initiatives on behalf of the company
  • Set forth the vision and roadmap for achievement
  • Develop and organize the team to fulfill the roadmap
  • Monitor and manage activities associated with fulfilling the vision
  • Performs other duties as assigned

What We Are Looking For:
  • 7+ years' experience in managing critical facilities, preferably in a data center environment
  • 10+ years supervisory or personnel management experience
  • Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)
  • Demonstrates strong customer service skills and takes ownership of the customer experience
  • Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
  • Ability to develop and document procedures and train personnel on the procedures
  • Ability to work well under pressure and manage multiple concurrent priorities
  • Strong work ethic and commitment to operational excellence and process improvement
  • Excellent organizational, time management, communication and leadership skills
  • Ability to work well with all levels of people within the organization
  • Takes ownership for business performance

Work Environment:
  • Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.
  • 15% Travel required
  • Fast paced environment
  • Physical Demands: Must be able to lift 50 pounds

Why Join Us?:
  • Be part of the rapidly growing data center industry powering the world's digital infrastructure
  • Collaborative environment focused on commitment, accountability, respect and excellence
  • Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
  • Competitive pay, performance bonus, 401(k) retirement plan with company match
  • Generous paid time off and holidays

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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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