Health Map Jobs in Puerto Rico (NOW HIRING)

Location: San Juan, Puerto Rico. This role requires associates to be in-office1 - 2days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unlessaccommodationis granted as required by law.

TheIndustrial Engineering (IE) Intern - MSO Operations & Strategic Projectswill be responsible for supporting MSO operational performance and strategic initiatives by documenting and improving key processes, developing SOPs/standard work, analyzing operational data, and helping implement solutions that improve quality, cost, delivery, and customer/member/provider experience.

How you will make an impact:

• Create process maps/flow chartsfor key MSO workflows (current-state and future-state) using standard IE tools (swim lanes, decision points, handoffs), and validates maps through stakeholder interviews and observation/shadowing.
• Develop and update SOPs / standard work(step-by-step procedures, roles & responsibilities, checklists, job aids, escalation paths) to improve consistency, quality, and training effectiveness.
• Identify waste and root causesusing Lean/IE problem-solving methods (5 Whys, fishbone/Ishikawa, Pareto, spaghetti diagrams, value stream mapping) and translates findings into improvement recommendations.
• Conduct time studies and workload analysisto quantify cycle times, wait times, touch time, rework, and staffing impacts; summarizes findings for leadership.
• Build performance reporting and dashboardsto monitor operational KPIs (throughput, backlog, SLA compliance, aging, productivity, error rates) and supports ongoing performance reviews.
• Support process improvement pilotsby defining measures of success, documenting changes, training stakeholders on new workflows, and tracking pre/post results.
• Facilitate working sessionswith cross-functional partners to capture requirements, confirm process steps, and align on future-state design.
• Create "control plans"to sustain improvements (process ownership, audit steps, metric monitoring cadence, and continuous feedback loops).
• Maintain project documentation(charters, timelines, RAID logs, meeting notes, decision logs) and contributes to strategic initiative deliverables and executive-ready updates.

Functions OR examples of projects for this role:(optional, can be great for project-based duties)

• Key Process Mapping & SOP Build (Intake-to-Resolution):
  Observe a frontline workflow end-to-end (e.g., request intake triage work completion closure). Deliverables include a validated swimlane process map, pain point summary, and an updated SOP + job aid/checklist.
• Handoff & Rework Reduction Project:
  Map handoffs between teams (Operations, Clinical, Vendor, Finance). Identify rework drivers and design future-state routing rules; implement and measure rework reduction.
• Cycle Time & Bottleneck Analysis:
  Conduct a time study on a high-volume process, quantify wait vs. touch time, and recommend changes (queue management, standard work, workload balancing).
• Standard Work & Training Toolkit:
  Convert tribal knowledge into standardized documentation (SOPs, quick-reference guides, decision trees) and propose a training/onboarding plan for new team members.
• Dashboard & KPI Definition:
  Partner with MSO leaders to define operational KPIs; build a weekly dashboard (Excel/Power BI) and data dictionary; document metric logic and ownership.

Minimum Requirements:(includes degree/experience requirements, shift hours, required certs, etc.)

• Ability to work a minimum of40 hours per week, 8 hours per day
• Currently enrolledin an accredited college/university pursuing aBachelor's degree in Industrial Engineeringor a closely related field (Systems Engineering, Operations, Supply Chain, Business Analytics).
• Students must beauthorized to work in the U.S.without future visa sponsorship requirements.

Preferred Skills, Capabilities and Experiences:(all skills you would like to see that are not required)

• Experience completingprocess maps / flow charts(swimlane diagrams, SIPOC, value stream maps) using tools such asVisio, Lucidchart, Miro, or PowerPoint.
• Experience writing and maintainingSOPs / standard workand translating process steps into clear documentation (checklists, decision trees, scripts, FAQs).
• Exposure toLean / Six Sigmamethods (coursework or project experience; Yellow Belt a plus).

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.