Desktop Support Technician
Draper, UT · On-site
$18 - $20/hr
... crashes/blue screens o Printing problems o Virus removal · Basic administration and ... IT Solutions Provider head quartered in Irvine, California. We provide business to business ...
Draper, UT · On-site
$18 - $20/hr
... crashes/blue screens o Printing problems o Virus removal · Basic administration and ... IT Solutions Provider head quartered in Irvine, California. We provide business to business ...
Draper, UT · On-site
$18 - $20/hr
... crashes/blue screens o Printing problems o Virus removal · Basic administration and ... IT Solutions Provider head quartered in Irvine, California. We provide business to business ...
South Jordan, UT · On-site
$14.50 - $15/hr
Plans a morning or afternoon small group activity with assistance of Head Teacher. Supervises ... Sufficient vision to read printed material * Sufficient hearing to hear normal and telephone ...
South Jordan, UT · On-site
$14.50 - $15/hr
Plans a morning or afternoon small group activity with assistance of Head Teacher. Supervises ... Sufficient vision to read printed material * Sufficient hearing to hear normal and telephone ...
$8.64 - $12.09
11% of jobs
$14.31 is the 25th percentile. Wages below this are outliers.
$12.09 - $15.55
21% of jobs
The median wage is $17.05 / hr.
$15.55 - $19
40% of jobs
$19.66 is the 75th percentile. Wages above this are outliers.
$19 - $22.45
13% of jobs
$22.45 - $25.90
8% of jobs
$25.90 - $29.35
0% of jobs
$29.35 - $32.81
0% of jobs
$32.81 - $36.26
0% of jobs
$36.26 - $39.71
0% of jobs
$39.71 - $43.16
0% of jobs
$43.16 - $46.62
6% of jobs
$8
$20
$46
| Aspect | Head Printer | Printer Operator |
|---|---|---|
| Credentials | Typically requires advanced training or certification in printing technology | Usually needs a high school diploma and on-the-job training |
| Work Environment | Supervises printing processes in commercial or industrial settings | Operates printing machines in print shops or manufacturing facilities |
| Responsibilities | Oversees print quality, manages printing staff, and maintains equipment | Sets up, runs, and monitors printing machines |
The Head Printer generally holds a supervisory role with advanced skills, focusing on overseeing printing operations, while the Printer Operator primarily handles the day-to-day operation of printing machines. Both roles are essential in the printing industry, but the Head Printer has broader responsibilities and requires more specialized knowledge.
Draper, UT • On-site
$18 - $20/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Overview
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.
Pay Range:
$18.70 - $20.00 Per Hour
Key Responsibilities
Technical Support
· Provide timely support for hardware and software issues for both Windows and Mac environments
· Troubleshoot remotely using VNC and KVM switch
· Reimage systems, install OS and standard software (onsite and remote)
· Coordinate warranty support with Dell and schedule onsite service when needed
· Resolve common technical issues, including:
o Network connectivity
o System crashes/blue screens
o Printing problems
o Virus removal
· Basic administration and troubleshooting of:
o DHCP / DNS
o Active Directory
o VPN and remote access tools
o Windows domain account issues
o Wireless connectivity and hotspots
· Collaborate with the network team on basic troubleshooting tasks
· Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
· Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures
Customer Service
· Deliver prompt and courteous user support via:
o Wolken ticketing system (incident resolution and device lifecycle tasks)
o Google Chat and Gmail (Outlook familiarity is a plus)
o Zoom Calling and Zoom video conferencing
· Maintain a positive user experience with clear communication and professionalism
Asset & Inventory Management
· Maintain accurate records of hardware assets
· Ensure timely deployment, collection, and tracking of end-user devices
Special Projects & Additional Duties
· Assist with software and process testing and validation
· Create clear, user-friendly technical documentation
· Provide 1:1 or group technical training (remote or in-person)
· Support office signage placement and daily ticket review/assignment tasks
· May require occasional travel to other office locations
Work Schedule & Benefits
· Monday–Friday, 9:00 AM – 6:00 PM (1-hour lunch)
· No weekend or after-hours support expected (exceptions for special projects)
· Benefits include:
o Paid holidays, vacation, and sick leave
o 401(k) plan
o Medical, dental, and vision insurance
o Structured onboarding and training
o Modern workspaces and innovative technology
o Supportive, team-oriented culture with strong work-life balance
Work Location Flexibility
· This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.
Travel Expectations
· Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.
Qualifications
· 1–2+ years in a desktop support or corporate helpdesk environment preferred
· Technically inclined and eager to learn new tools and platforms
· Clear and concise communicator with the ability to explain technical concepts to non-technical users
· Familiar with Windows 10/11; Mac OS experience is a plus
· Skilled in teamwork and conflict resolution in a professional setting
· Self-starter with strong follow-through and attention to process
· Able to work independently while following team procedures and protocols
GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent businesses.
Sourced by ZipRecruiter
It services
51 - 200 Employees
Irvine, CA, US
1997