Head of First Impressions
Calgary, AB · On-site
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
Head of First Impressions
Calgary, AB · On-site
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
Head of First Impressions
Calgary, AB · On-site
$38 - $46/hr
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
New
Head of First Impressions
Calgary, AB · On-site
$38 - $46/hr
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
New
Head of First Impressions
Calgary, AB · On-site
$42 - $54/hr
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
New
Head of First Impressions
Calgary, AB · On-site
$42 - $54/hr
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION The Head of First Impressions (HOFI) will play an integral part of creating a ...
New
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION As the creator of First Impressions and host at the Scotia Place Experience Centre, ...
If you'd like to join a team that's people-first, diverse, innovative, and energized about ... THE POSITION As the creator of First Impressions and host at the Scotia Place Experience Centre, ...
... Head of Marketing, Sales Director, Marketing Director, or Commercial Director (depending on ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Marketing, Sales Director, Marketing Director, or Commercial Director (depending on ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Marketing, Sales Director, Marketing Director, or Commercial Director (depending on ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Quick apply
... Head of Marketing, Sales Director, Marketing Director, or Commercial Director (depending on ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... R&D. Minimum Qualifications * J.D. from an accredited law school with strong academic credentials. Admission in a US state bar is a plus, but not required. * 12+ years of legal experience (in-house ...
... R&D. Minimum Qualifications * J.D. from an accredited law school with strong academic credentials. Admission in a US state bar is a plus, but not required. * 12+ years of legal experience (in-house ...
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Quick apply
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities * Lead and ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Quick apply
... Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Legal, Compliance Lead, or Legal Operations Manager . Key Responsibilities * Provide ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Legal, Compliance Lead, or Legal Operations Manager . Key Responsibilities * Provide ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
... Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Quick apply
... Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Global Head of Social & Content Working closely with: Marketing, Customer Support Regions: North ... d love to hear from you. The nitty-gritty: * Management of Rivalry Global Brand social channels ...
Quick apply
Global Head of Social & Content Working closely with: Marketing, Customer Support Regions: North ... d love to hear from you. The nitty-gritty: * Management of Rivalry Global Brand social channels ...
... Head of Legal, Compliance Lead, or Legal Operations Manager . Key Responsibilities * Provide ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
Quick apply
... Head of Legal, Compliance Lead, or Legal Operations Manager . Key Responsibilities * Provide ... RPP - Group RRSP * Group Life - AD&D - Critical Illness Insurance * Paid Time Off Benefits
You will be reporting to our Head of ASR Transformation, and have a dotted line to our technically ... Professional proficiency in R, Scala, Java, or TypeScript is highly desirable * AI & LLM Frameworks:
You will be reporting to our Head of ASR Transformation, and have a dotted line to our technically ... Professional proficiency in R, Scala, Java, or TypeScript is highly desirable * AI & LLM Frameworks:
Mapping the hydraulic head of regional artesian aquifers What You Bring to The Role: * Currently ... d. Community Investment: Social responsibility is a critical element of our commitment to ...
Mapping the hydraulic head of regional artesian aquifers What You Bring to The Role: * Currently ... d. Community Investment: Social responsibility is a critical element of our commitment to ...
Mapping the hydraulic head of regional artesian aquifers What You Bring to The Role: * Currently ... d. Community Investment: Social responsibility is a critical element of our commitment to ...
Mapping the hydraulic head of regional artesian aquifers What You Bring to The Role: * Currently ... d. Community Investment: Social responsibility is a critical element of our commitment to ...
Electrician - Master / Journeyman
$38 - $44/hr
REAL-R is searching for an Electrician for a respected leader in fire alarm and life safety systems ... of people. If you're ready to take the next step in your career as a Master Electrician, we'd love ...
Electrician - Master / Journeyman
$38 - $44/hr
REAL-R is searching for an Electrician for a respected leader in fire alarm and life safety systems ... of people. If you're ready to take the next step in your career as a Master Electrician, we'd love ...
Full-time
Posted 6 days ago
Job description
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!
THE POSITION
The Head of First Impressions (HOFI) will play an integral part of creating a welcoming environment for all visitors to the Saddledome and CSEC Administration offices. The successful candidate will work with internal and external stakeholders to deliver a positive experience within our environment.
The position is a temporary fixed term contract ending June 30th, 2027.
KEY ACCOUNTABILITIES
- Serve as the primary point of contact at the front desk, welcoming and assisting guests, fans, Season Ticket Members, and visitors in a professional and friendly manner.
- Receive incoming calls, emails, and inquiries, ensuring customers are connected with the appropriate department, resource or solution.
- Provide customer service support to fans and Season Ticket Members across CSEC properties, including responding to questions, requests, concerns, and feedback.
- Serve as a resource to fans and Season Ticket Members, assisting with tickets, memberships, accounts, payments, events, and general inquiries.
- Manage inbound customer service inquiries (including from the Customer Service Contact Centre) efficiently, using FAQs, internal resources, and strong problem-solving skills to resolve issues at the first point of contact whenever possible.
- Manage follow-up and collection of outstanding balances on Season Ticket Member accounts.
- Support customer service, retention, outbound call campaigns, and other membership initiatives as required.
- Prepare, organize, and coordinate incoming and outgoing couriers, deliveries, and daily mail.
- Maintain office supplies, including coordinating replenishment as required.
- Maintain internal phone lists, contact information, and other administrative resources.
- Maintain a professional, organized, and welcoming front desk and Administration Office environment.
- Perform other duties as assigned.
THE INDIVIDUAL
The ideal candidate will have the following background:
- 2+ years of experience in customer service, front desk, administrative, hospitality, ticketing, or related role.
- Strong customer service skills with a genuine interest in helping people and creating positive experiences.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to take ownership of customer questions and find appropriate solutions.
- Ability to remain calm, professional, and solution-focused when handling difficult or sensitive customer interactions.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a busy environment.
- Comfortable working independently while knowing when to escalate an issue.
- Strong computer skills and the ability to learn and navigate multiple systems and software platforms.
- Previous experience with CRM, ticketing, customer service, or payment systems is considered an asset.
- Ability to maintain confidentiality when handling customer account and payment information.
- Strong teamwork and collaboration skills, with the ability to work effectively across multiple departments.
- Previous experience in sports, entertainment, hospitality, or a membership-based environment is considered an asset.
- Availability to work occasional evenings, weekends, and event days as required.
This position will remain open until 3:00pm Friday, September 4th, 2026.
CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.