Head Of Operational Risk Jobs in Providence, RI (NOW HIRING)

Description

At Citizens, we're more than a bank! Here, you'll experience new things, create new opportunities, think beyond your role and make an impact! As the Head of People Analytics, you will lead the HR Analytics & Metrics function. You will work closely with HR staff and business management to create actionable analytics that support decision making at all levels (strategic, tactical and operational). To achieve this, your role will be responsible for the design, implementation, evaluation and analysis of data and reporting mechanisms to bring clarity to HR related metrics and overall trends in the organization. Most importantly, as a part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Head of People Analytics - Driving the Future of Workforce Strategy

About the Role
We are seeking a visionary leader to spearhead our integrated People Analytics function-uniting analysts, developers, and researchers to create a truly data-driven culture. This role is pivotal in shaping how Citizens Bank leverages human capital insights to inform business decisions, influence outcomes, and reimagine the future of HR where AI and human potential work hand in hand.

Reporting directly to the Chief Administrative Officer of HR, the Head of People Analytics will define and execute our talent analytics strategy, delivering actionable insights that transform workforce planning and colleague experience. From automating processes and building predictive models to leading listening posts and advancing AI-driven solutions, this leader will be at the forefront of innovation in HR.

What You'll Do

• Lead the People Analytics Strategy: Drive the evolution of HR analytics to unlock business value and enable smarter decisions.
• Deliver Insights That Matter: 
  • Measure and report on workforce trends.
  • Diagnose root causes through advanced analysis.
  • Predict future outcomes with statistical modeling.
  • Prescribe evidence-based actions that move the business forward.
• Tell the Story: Translate complex data into compelling narratives for executives and stakeholders.
• Build and Inspire a High-Performing Team: Lead a group of specialized professionals, fostering excellence and innovation.
• Champion Data Stewardship: Ensure governance, security, and accessibility of HR data while optimizing our data warehouse.
• Innovate with AI: Harness emerging technologies-including agentic AI-to personalize colleague experiences and revolutionize HR practices.
• Partner Across the Enterprise: Collaborate with HR, IT, and business leaders to align analytics with strategic priorities.
• Advise Leadership: Provide the CHRO, CEO, and Board with insights that shape enterprise decisions.

What We're Looking For

• A strategic, commercially minded leader with a proven track record in analytics and transformation.
• Courageous and creative problem-solver who thrives in complexity and change.
• Influential communicator with strong political acumen and the ability to build consensus.
• Deep expertise in HR technology, data visualization, predictive modeling, and advanced analytics.
• Passion for lifelong learning and developing talent at all levels.
• Ability to simplify complexity-turning data into clear, actionable insights.

Qualifications

• M.S. or Ph.D. in Industrial/Organizational Psychology, Economics, or related field.
• 10+ years of experience in analytics leadership.
• Demonstrated success leading cross-functional teams and delivering workforce insights.
• Proficiency in advanced statistical methods, predictive modeling, NLP/text analytics, and visualization tools (Tableau, R, Alteryx).
• Knowledge of cloud technologies and progressive analytics strategies.
• Exceptional communication and consultative skills.

Pay Transparency 

The salary range for this position is $205,000-$277,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Work Authorization: 

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.