Head Of Operational Risk Jobs in Ottawa, ON (NOW HIRING)

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We are currently looking to hire a full-time Senior Manager to join the Tax Shared Services management team. Reporting to the Head of Tax Shared Services, the primary role of the Senior Manager is to provide support and guidance to both the geographical teams in Canada and the Tax Shared Services team located outside Canada. The Senior Manager’s responsibilities will be governing and optimizing offshore assurance delivery across PECS. This role provides strategic and operational leadership to ensure offshore work is high quality, appropriately deployed, effectively trained, and aligned to capacity and budget targets, while delivering measurable value to partners and engagement teams

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The ideal candidate will have a background in Private Enterprise Core Services/Assurance and has experience working with an offshore delivery center. This is a growing team, with rapid and continued growth targets over the next several years. It is a fast-paced environment with the potential to advance further in your career.

• Act as the PECS lead for offshore delivery, with endtoend accountability for offshore utilization, performance, and quality within assurance engagements.
• Partner closely with the Head of Tax Shared Services to provide integrated oversight of the PECS offshore practice, ensuring consistency in standards, escalation, and overall integration.
• Ensure offshore delivery aligns with national PECS strategies, quality and risk policies, and assurance methodology.
• Deliver and oversee assurance training for offshore team, ensuring technical proficiency, standardization, and readiness to support PECS engagements.
• Support continuous upskilling of offshore resources aligned to evolving PECS service offerings and technology enablement.
• Monitor and manage key offshore performance indicators, including saturation, utilization, quality outcomes, and partner/engagement feedback.
• Identify capacity risks, quality trends, and adoption barriers, and proactively implement remediation plans.
• Partner with Geo and national leadership to incorporate offshore delivery into PECS budgets, resourcing models, and growth plans.
• Monitor actuals against budgets and saturation targets, escalating risks and variances as required.
• Work with the resource management team  on capacity planning to ensure offshore resources are appropriately aligned to PECS demand.

• 7+ years of experience working in public practice accounting firm, with a background in assurance/ private enterprise core services.
• Minimum 4 years of management experience, including overseeing direct or indirect reports.
• Working knowledge of tax preparation software, assurance methodologies, and CaseWare is preferred.
• Excellent written and verbal communications skills, high attention to detail and ability to generate high quality deliverables
• Demonstrate interpersonal skills to manage key relationships with stakeholders and across various levels.
• Effective time management skills, including the ability to oversee and manage multiple timezones and responsibilities at one time.
• Ability to travel internationally and to India, up to 20% year.
• Innovative mindset, to support continuous improvements, adoption of technology, and integration of AI.
• Experience with forecasting, budgeting and Profinda, is considered an asset.

Providing you with the support you need to be at your best

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• 7+ years of experience working in public practice accounting firm, with a background in assurance/ private enterprise core services.
• Minimum 4 years of management experience, including overseeing direct or indirect reports.
• Working knowledge of tax preparation software, assurance methodologies, and CaseWare is preferred.
• Excellent written and verbal communications skills, high attention to detail and ability to generate high quality deliverables
• Demonstrate interpersonal skills to manage key relationships with stakeholders and across various levels.
• Effective time management skills, including the ability to oversee and manage multiple timezones and responsibilities at one time.
• Ability to travel internationally and to India, up to 20% year.
• Innovative mindset, to support continuous improvements, adoption of technology, and integration of AI.
• Experience with forecasting, budgeting and Profinda, is considered an asset.

Providing you with the support you need to be at your best