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Hardware Associate Jobs in Vermont (NOW HIRING)

Home Depot

Customer Service/Sales

Rutland, VT · On-site

$16.50 - $19.50/hr

... associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

Home Depot

Customer Service/Sales

Williston, VT · On-site

$19 - $22/hr

... associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

Home Depot

Customer Service/Sales

Williston, VT · On-site

... other associates in their department as well as other departments. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

Home Depot

Customer Service/Sales

Bennington, VT · On-site

... other associates in their department as well as other departments. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

Home Depot

Customer Service/Sales

Bennington, VT · On-site

$15.50 - $18.50/hr

... associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

Home Depot

Customer Service/Sales

Rutland, VT · On-site

... other associates in their department as well as other departments. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber ...

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Hardware Associate information

What are the key skills and qualifications needed to thrive as a hardware associate, and why are they important?

To thrive as a Hardware Associate, you need basic knowledge of hardware products, inventory management, and customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory tracking software, and product stocking tools is typically required. Strong communication, problem-solving abilities, and a helpful attitude are standout soft skills in this role. These skills and qualities ensure efficient operations, accurate inventory, and excellent customer experiences in retail hardware environments.

What is a hardware associate?

Hardware Associates are retail employees who specialize in assisting customers with hardware products and home improvement supplies. They help customers locate items, provide product information, and advise on the best tools or materials for specific projects. Additionally, Hardware Associates may be responsible for stocking shelves, maintaining store displays, and ensuring the sales floor is organized. Their role is vital in providing excellent customer service and supporting the overall operations of hardware or home improvement stores.

What is the difference between Hardware Associate vs Hardware Technician?

AspectHardware AssociateHardware Technician
Required CertificationsCompTIA A+, vendor-specific certificationsCompTIA A+, specialized hardware certifications
Work EnvironmentRetail stores, warehouses, customer support centersRepair shops, data centers, onsite client locations
Employer & Industry UsageElectronics retailers, IT support companiesIT service providers, hardware repair companies
Common Search & Comparison IntentUnderstanding entry-level hardware rolesTechnical hardware repair and troubleshooting

Hardware Associates typically focus on customer support, stocking, and basic hardware setup, often in retail or support environments. Hardware Technicians perform more in-depth repairs, troubleshooting, and hardware maintenance, usually in repair shops or data centers. Both roles require similar certifications but differ in complexity and work setting.

What are some typical challenges hardware associates face when assisting customers in a retail hardware environment?

Hardware Associates often encounter challenges such as helping customers find the right products for specific projects, especially when customers are unfamiliar with technical terms or materials. They must stay knowledgeable about a wide range of products, keep up with inventory changes, and sometimes troubleshoot basic DIY questions on the spot. Effective communication and patience are essential, as the role requires explaining complex information in simple terms and ensuring customers leave with the correct items for their needs.
What are the most commonly searched types of Hardware jobs in Vermont? The most popular types of Hardware jobs in Vermont are:
What cities in Vermont are hiring for Hardware Associate jobs? Cities in Vermont with the most Hardware Associate job openings:
Hardware Associate jobs near you

Senior Sales Associate - Full Time - Bibens Ace Hardware

Aubuchon Company

Burlington, VT • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have Passion for the work we do and the Humility to learn and grow with us!
Job Requirements
The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. This role builds on foundational store responsibilities by adding leadership, operational oversight, and advanced technical expertise. As a key holder, this position plays a crucial role in store opening and closing, enforcing safety protocols, and mentoring team members. If you have a passion for customer service and leadership, this is a great opportunity to grow within the Aubuchon Company!
  • Provide world-class customer service, building relationships and understanding customer needs through the Aubuchon Difference.
  • Offer advanced product knowledge, guiding customers through complex projects and recommending complete solutions.
  • Actively seek out opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals.
  • Promote the loyalty program, in-store events, and monthly promotions to increase customer engagement.
  • Handle escalated customer concerns professionally, resolving issues or escalating to management as needed.
  • Accurately process sales and returns using the POS system.
  • Manage cash handling processes, including deposits, drawer reconciliation, and safe counts.
  • Train, mentor, and guide Sales Associates/Cashiers on operational processes, customer service, and product knowledge.
  • Perform hands-on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts.
  • Maintain inventory levels and assist with restocking to keep a clean, organized, and fully stocked sales floor.
  • Fulfill online orders promptly and accurately, ensuring customer satisfaction with in-store and curbside pickups.
  • Assemble products for in-store displays and customer orders.
  • Identify and address safety concerns, ensuring a secure environment for customers and associates.
  • Adhere to all company policies, safety regulations (OSHA, state-mandated), and Aubuchon's Core Values.
Key Holder Responsibilities
  • Open and close the store, ensuring all security and safety procedures are followed.
  • Serve as Leader on Duty (LOD), overseeing daily store operations in the absence of store leadership.
  • Manage daily key tasks, ensuring timely follow-ups and updates within Asana.

Work Experience
  • High school diploma or equivalent preferred.
  • Must be at least 18 years old.
  • 2+ years of retail or hardware experience required.
  • Leadership or key-holder experience preferred.
  • Willing to obtain forklift and propane certification within 90 days of hire (training provided).
  • Strong interpersonal and communication skills to lead and motivate a team.
  • Proficiency in basic math for transactions, inventory management, and project estimations.
  • Ability to operate tools and machinery, including key-cutting machines and forklifts.
  • Strong organizational skills and attention to detail.
  • Weekend availability and flexibility to adapt to business needs.
  • Must be able to lift up to 50 lbs., with frequent lifting/carrying of up to 25 lbs.
  • Ability to stand, walk, bend, twist, push, and reach throughout shifts.
  • Must be able to pass a motor vehicle record check if driving is required.
  • Comfortable working in an animal-friendly environment (accommodations available upon request).

Benefits
  • 401(k) with Match Program - Available Day 1
  • PTO Awards starting at 80 hours and increases with seniority
  • 4 Paid Holidays
  • Medical, Vision, Dental Insurance
  • Company Funded - HSA/HRA Program
  • Short Term Disability
  • Company Paid Life Insurance
  • Wellness Program - Earn $300 annually
  • Team Member Assistance Program and Fund
  • Discounted Pet Health Insurance
  • Gym Reimbursement
  • Tuition Reimbursement Program
  • Training and Growth Opportunities
  • Team Member Discounts at all locations
  • Company Discount Program for Tickets, Electronics, Vacations, and more!
  • Pay ranging from $16.00 to $19.00 per hour

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.

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