Hard Rock Operations Management Jobs (NOW HIRING)

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the direction of the Floor Supervisor, a Dealer responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games. During Dealer School, you will learn how to be a successful Table Games Dealer with Hard Rock Casino Rockford.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Learn the functions of a Table Games Dealer.
• Learn the responsibility for dealing an assigned game in accordance with established policy and procedures
• Learn to create an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Learn to provides game security and protects Company assets by always facing games and being able to recreate bets/situations when necessary.
• Learn to be responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Learn to verbalize all aspects of the game including answering questions regarding other games and the property.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be able to learn to deal Blackjack with a high level of proficiency.
• Must be able to successfully pass a timed math test.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

• Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Solve practical math problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: