Workforce Specialist
$78K - $78K/yr
Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel ...
Workforce Specialist
$78K - $78K/yr
Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel ...
Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel ...
Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel ...
Hallmark information
What is a Hallmark employee?
Hallmark employees work for Hallmark Cards, Inc., a company best known for its greeting cards, gift wrap, ornaments, and related products. Job roles at Hallmark can range from creative positions such as writers, illustrators, and designers to corporate, manufacturing, and retail jobs. Hallmark employees help develop, produce, and sell products that help people connect and celebrate special occasions. The company also operates Hallmark Gold Crown stores and offers jobs in customer service, merchandising, and management. Working at Hallmark often involves contributing to a culture centered on creativity, caring, and meaningful connections.
What skills and qualifications are needed to thrive as a Hallmark retail associate?
To thrive as a Hallmark Retail Associate, you generally need customer service experience, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required. Strong interpersonal skills, a positive attitude, and creativity in merchandising help associates excel in engaging with customers and creating inviting displays. These skills are crucial for delivering excellent customer experiences and supporting the store’s sales and brand image.
What are common challenges faced by Hallmark retail associates, and how can they manage them?
Hallmark retail associates often encounter challenges such as meeting customer expectations during peak seasons (like holidays), keeping displays well-organized, and managing inventory efficiently. To address these, associates should prioritize clear communication with team members, utilize time management skills to balance stocking and customer service, and stay proactive in learning about new products and store promotions. Collaborating closely with supervisors and fellow associates can also help ensure a smooth workflow and a positive customer experience.
What is the difference between Hallmark vs Card Designer?
| Aspect | Hallmark | Card Designer |
|---|---|---|
| Credentials | Typically requires graphic design skills, art background, or related certifications | Requires graphic design skills, portfolio, and possibly design certifications |
| Work Environment | Corporate office, retail stores, or design studios | Design studios, freelance, or in-house teams |
| Industry Usage | Used by Hallmark for greeting cards, gift wrap, and related products | Refers to individuals creating greeting card designs, often for companies like Hallmark |
Hallmark is a company that produces greeting cards and related products, often employing card designers to create their designs. A card designer is a creative professional who designs greeting cards, which may work for companies like Hallmark or independently. While both roles require graphic design skills, Hallmark refers to the organization, and card designer describes the individual role within or outside the company.
Is working at Hallmark a good job?
Working at Hallmark as a retail associate or production worker offers a standard hourly wage, flexible scheduling, and opportunities for advancement. Employees often cite a friendly work environment and seasonal or part-time roles, but job satisfaction varies based on individual expectations and position. Benefits and work conditions depend on the specific role and location.
What cities near Payson, UT are hiring for Hallmark jobs?
Cities near Payson, UT with the most Hallmark job openings:
Job description
Company Description
Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Job Description
This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction.
Essential Job Duties and Responsibilities:
- Maintains accurate forecasts, capacity plans and schedule plan
- Ensures that forecasts, capacity plans and schedules are generated in a timely and precise fashion
- Offers strategic recommendations to improve productivity while balancing service levels
- Provides consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
- Works with Operations to develop processes for shift types, vacation and other schedule exceptions strategies that maintain the employee needs/Client requirements balance
- Recommends roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations
- Coordinates with other departments (i.e. HR, SBU, Operations, etc.) to identify hiring strategies and required tour groups for new programs and attrition replacements
- Manages the implementation of new programs from a Forecast, Capacity Planning and Scheduling perspective
- Supports an environment that encourages co-workers to exceed customers' expectations
- Ensures that all reference materials are up to date
- Facilitates, leads, and participates in daily and weekly meetings among key stakeholders
- Leads weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios
- Partners closely with Local Real Time Support resources.
- Recommends and supports benchmarking using metrics, industry standards and original concepts
Qualifications
- 2+ years previous Contact Center WFM experience.
- Must be highly-proficient on computers, Excellent knowledge and use of word processing, spreadsheets, and database systems
- Experience in with WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc.
- Broad knowledge of inbound/outbound contact center environment
- Must possess exceptional verbal and written communication skills
- Must be able to multi-task in a professional & courteous manner
- Superb Listening, probing, negotiation and de-escalation skills needed
- Must have analytical and troubleshooting expertise
- Ability to provided on-call s support, and work a flexible schedule
- Must be able to work various shifts, including holidays in a 24x7 operating environment
- Must have previous customer/client interface experience and the ability to handle upset clients in a professional manner
- Proven performance, able to meet compliance, quality, and productivity metrics
- Proven ability to work well in a high pressure/target driven environment
- Testing, and continuous improvement background a plus
Additional Information
Additional Information
Benefits include, but are not limited to:
- Health care benefits
- Bonus incentives
- Strong leadership
- Opportunities for advancement within our global organization
- Fun and relaxed working environment
- Employee referral bonuses
- Paid training