District Ops Coordinator
Thunder Bay, ON · On-site
About the Role As a key representative of H&R Block, you are responsible for providing operational expertise and partnership to optimize field performance while ensuring outstanding client service.
Thunder Bay, ON · On-site
About the Role As a key representative of H&R Block, you are responsible for providing operational expertise and partnership to optimize field performance while ensuring outstanding client service.
Thunder Bay, ON · On-site
About the Role As a key representative of H&R Block, you are responsible for providing operational expertise and partnership to optimize field performance while ensuring outstanding client service.
| Aspect | H And R Block | Tax Preparer |
|---|---|---|
| Certifications | Varies; some locations require PTIN, IRS credentials | Often requires PTIN, IRS credentials |
| Work Environment | Retail offices, seasonal peaks | Tax firms, freelance, or seasonal work |
| Employer & Industry | Major tax service provider | Tax preparation industry, independent or firm-based |
H And R Block tax preparers typically work in retail locations during tax season, often with specific certifications like PTIN. Tax preparers may work independently or for various firms, with similar certification requirements. Both roles focus on preparing tax returns, but H And R Block offers structured employment with training, while tax preparers may have more varied work settings.

Full-time
Re-posted 10 days ago
As a key representative of H&R Block, you are responsible for providing operational expertise and partnership to optimize field performance while ensuring outstanding client service. We are looking for someone who takes initiative, is excited to learn, and is willing to take on a leadership role in the day-to-day operations of the assigned offices in the district. The role of a District Operations Coordinator is a great opportunity to learn the H&R Block business and can lead to further opportunities within the company.
Partner with District Managers to assist in the overall district operations; anticipate and prioritize operation support activities and demonstrate flexibility to meet district needs and ensure issue resolution. Drive to various office location to train staff, ensure GREAT client standards are met, set up computer equipment and put-up marketing/signage. Recruit, interview, hire and onboard talent. Monitor and support office schedules, making adjustments to scheduling as required. Coordinate the set up and shut down of all assigned offices. Assist with the planning and execution of training and development initiatives. Maintain the asset management inventory, process invoice payments and manage petty cash. Ensure all compliance requirements are met. Other responsibilities as assigned.
Required QualificationsThree or more years of experience in retail or similar customer-oriented industry. Willingness to work flexible hours and drive regularly to a number of offices within the district; our candidate must have a valid drivers license, insurance, vehicle registration and a reliable vehicle. Excellent interpersonal, employee relations and coaching skills. Ability to multi-task with strong organizational skills and attention to detail. Ability to run reports and analyze them for operational action. Ability to plan and coordinate workload and adapt to initiatives simultaneously to meet project commitments. A strong ability to deliver results that will assist the company in achieving strategic business objectives. Must be able to work efficiently, productively, and independently with little or no direct supervision. Excellent written and oral English skills. Other languages are a definite asset. Knowledge of H&R Block Tax Office responsibilities is considered an asset. Must enroll in Level 1 Tax Academy course "Fundamentals of Income Tax" for base knowledge. Ability to plan workload and adapt to initiatives simultaneously to meet project commitments anddeadlines. Proficient in MS applications (Word, Excel, PowerPoint, Outlook). Ability to setup workstation computers and work with various software packages.
Why work for usH&R Block is the world's largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates nationwide. Many associates return to H&R Block year after year! Some return to earn extra income and others return to grow their career with H&R Block.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected.Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Employment Type: FULL_TIME