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Guide Jobs in Fresno, CA (NOW HIRING)

Embarc

Customer Experience Guide - Part Time

Madera, CA · On-site

$19.36/hr

Part Time Customer Experience Guide Base hourly pay for this position is $19.36 . At our Madera store, team members average approximately $5.70 per hour in tips. Tips are not guaranteed and may vary ...

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Guide information

See Fresno, CA salary details

$7

$17

$29

How much do guide jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guide in Fresno, CA is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $21.01 per hour, depending on experience, location, and employer.

What is a guide?

Guides are professionals who lead individuals or groups on tours or excursions, providing information, interpretation, and assistance about specific locations, attractions, or activities. They are knowledgeable about the history, culture, and natural features of the places they cover, helping visitors have an engaging and educational experience. Guides may work in a variety of settings, such as museums, historical sites, outdoor adventure companies, or travel agencies.

What are the key skills and qualifications needed to thrive as a guide, and why are they important?

To thrive as a Guide, you need in-depth knowledge of local history, geography, and culture, often supported by relevant certifications or training in guiding or tourism. Familiarity with navigation tools, booking systems, and languages commonly used by tourists is highly beneficial. Exceptional communication, interpersonal skills, and adaptability help Guides engage diverse audiences and handle unexpected situations. These skills ensure informative, safe, and enjoyable experiences for clients, fostering positive reviews and repeat business.

What are some common challenges faced by guides when leading groups, and how can they be addressed?

Guides often encounter challenges such as managing diverse group dynamics, ensuring everyone's safety, and effectively communicating information to participants with varying levels of knowledge or interest. These challenges can be addressed by developing strong interpersonal skills, staying well-prepared with safety protocols, and adapting communication styles to suit the group. Successful Guides also remain flexible and responsive to unexpected situations, such as changes in weather or individual needs, ensuring a positive and informative experience for everyone involved.

What is the difference between Guide vs Tour Guide?

AspectGuideTour Guide
CredentialsVaries; often no formal certification requiredOften requires specific certifications or licenses
Work EnvironmentCan include outdoor, indoor, or virtual settings across various industriesPrimarily outdoor or indoor settings leading groups on tours
Industry UsageUsed broadly in education, training, and customer serviceSpecific to travel, tourism, and hospitality sectors
Common Search IntentGeneral guidance roles, educational or instructional contextsTravel, sightseeing, and tourism-related activities

While both guides and tour guides assist and lead others, guides have a broader role that can include educational, instructional, or customer service functions across various industries. Tour guides specifically focus on leading groups during travel or sightseeing activities within the tourism sector.

What are the most commonly searched types of Guide jobs in Fresno, CA?

The most popular types of Guide jobs in Fresno, CA are:

What are popular job titles related to Guide jobs in Fresno, CA?

For Guide jobs in Fresno, CA, the most frequently searched job titles are:

What job categories do people searching Guide jobs in Fresno, CA look for?

The top searched job categories for Guide jobs in Fresno, CA are:

What cities near Fresno, CA are hiring for Guide jobs?

Cities near Fresno, CA with the most Guide job openings:

Guide jobs near you
Infographic showing various Guide job openings in Fresno, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Customer Experience Guide - Part Time

Embarc

Madera, CA • On-site

$19.36/hr

Part-time

Posted 11 days ago

Job description

Job Description: Part Time Customer Experience Guide

Base hourly pay for this position is $19.36. At our Madera store, team members average approximately $5.70 per hour in tips. Tips are not guaranteed and may vary based on shift, business levels, and seasonality.


Embarc seeks an enthusiastic, knowledgeable, and community-minded Customer Experience Guide to join our cannabis retail team. Embarc is an emerging cannabis retailer passionate about our community, customers, and people. If you are excited about creating great customer experiences and helping people discover the right products for them, we invite you to apply.


What is the Job?

The Customer Experience Guide plays a key role in supporting all Customer Experience and Sales initiatives while ensuring smooth store and inventory operations. This role requires a passion for cannabis, exceptional customer service, and a strong understanding of compliance and product knowledge.


Core Responsibilities - Customer Experience

  • Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
  • Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
  • Support store sales goals by promoting products and loyalty programs.
  • Communicate and execute sales and marketing initiatives as directed by management.
  • Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
  • Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
  • Provide feedback to management on customer needs, product trends, and opportunities for improvement.

Store Operations

  • Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
  • Follow company policies, state regulations, and operational procedures accurately and consistently.
  • Report any facility issues promptly to ensure a safe and comfortable customer experience.
  • Safely lift and carry up to 35 lbs.

Inventory

  • Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
  • Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
  • Follow proper handling and storage procedures for all cannabis products.

What Skills We're Looking For

  • Strong communication and interpersonal skills with customers and teammates.
  • Passion for cannabis education and customer service.
  • Highly organized and detail-oriented, with the ability to multitask effectively.
  • Comfortable working in a fast-paced retail environment.
  • Familiarity with POS systems; experience with Treez POS is a plus.

Preferred Education and Experience

  • Previous experience in retail, customer service, or hospitality.
  • Understanding of cannabis products, compliance, and regulations (training provided).
  • Experience working in a regulated or high-volume retail environment is a plus.

Expected Hours of Work

This is a part-time role. Approximately 25 hours per week.


Equal Opportunity

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.