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Guest Service Manager Hotel Jobs (NOW HIRING)

LBA Hospitality

Guest Service Manager

Oxford, AL · On-site

$16 - $18/hr

The Guest Service Manager leads front desk and guest service operations, ensuring guests receive ... Oversee front desk, lobby, and applicable hotel amenity operations. * Resolve escalated guest ...

New

The Revolution Hotel

Guest Service Manager

Conway, NH · On-site

$60K - $65K/yr

The North Conway Grand Hotel is excited to begin a new chapter under the management of Olympia ... The Guest Service Manager oversees the safe and efficient operation of the front desk, maximizes ...

North-Conway-Grand-Hotel

$60K - $65K/yr

The North Conway Grand Hotel is excited to begin a new chapter under the management of Olympia ... The Guest Service Manager oversees the safe and efficient operation of the front desk, maximizes ...

Highgate Hotels

Guest Service Manager OEM

Honolulu, HI · On-site

... The Guest Services Manager is responsible for ensuring the operation of the Guest Services ... Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook ...

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front ... Monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and ...

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front ... Monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and ...

HRI Hospitality

Guest Service Manager

Shreveport, LA

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office ... Experience with hotel property management systems (OnQ, Opera, or similar) preferred. Skills and ...

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front ... Monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and ...

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Guest Service Manager Hotel information

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How much do guest service manager hotel jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for guest service manager hotel in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Manager Hotel vs Front Desk Supervisor?

AspectGuest Service Manager HotelFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentOversees guest services, manages staff, handles guest issuesSupervises front desk operations, assists guests, manages check-in/out
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding managerial roles in guest servicesSupervisory roles at the front desk

The Guest Service Manager Hotel typically has broader responsibilities, overseeing guest relations and staff management, while the Front Desk Supervisor focuses on daily front desk operations and guest check-in/out. Both roles require customer service skills and hospitality experience, but the manager position involves higher-level oversight and coordination.

What does a guest service manager hotel do at a hotel?

A guest service manager at a hotel oversees the front desk operations, ensuring guest satisfaction and resolving issues promptly. They coordinate staff, handle guest complaints, and maintain service standards to provide a positive guest experience.

What cities are hiring for Guest Service Manager Hotel jobs?

Cities with the most Guest Service Manager Hotel job openings:

What states have the most Guest Service Manager Hotel jobs?

States with the most job openings for Guest Service Manager Hotel jobs include:

What are popular job titles related to Guest Service Manager Hotel jobs?

For Guest Service Manager Hotel jobs, the most frequently searched job titles are:

Guest Service Manager Hotel jobs near you
Infographic showing various Guest Service Manager Hotel job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Manager

Oxford, AL • On-site

FAIRFIELD INN & SUITES - ANNISTON/OXFORD
See more jobs at FAIRFIELD INN & SUITES - ANNISTON/OXFORDexternal

Full-time

Retirement, PTO

Posted 2 days ago

New

Job description

Description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!


The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.


Key Responsibilities

  • Lead, train, coach, and develop guest service associates.
  • Oversee front desk, lobby, and applicable hotel amenity operations.
  • Resolve escalated guest concerns promptly and professionally.
  • Review guest feedback and implement strategies to improve satisfaction scores.
  • Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
  • Work with the General Manager to maintain staffing and expenses within budget.
  • Ensure compliance with brand standards, company policies, and safety and security procedures.
  • Maintain service recovery and communication logs.
  • Support hotel operations as staffing needs arise.
  • Perform other duties as assigned.

Requirements

Qualifications

  • 1+ year supervising at least three associates.
  • 2+ years of service industry experience.
  • Strong leadership, communication, organization, and problem-solving skills.
  • Experience with property management systems and basic computer applications.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Must meet company security clearance requirements.

Physical & Scheduling Requirements

  • Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
  • Ability to stand/walk for extended periods, bend, stretch, and reach.
  • Flexible availability, including nights and weekends.
  • Periodic overnight travel may be required.
  • This is an on-site, full-time position.

Apply