Quebec, QC · On-site
CA$27.84 - CA$30.93/hr
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Quebec, QC · On-site
CA$27.84 - CA$30.93/hr
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Quebec, QC · On-site
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Quebec, QC · On-site
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Sherbrooke, QC · On-site
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Sherbrooke, QC · On-site
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Spring Valley, CA · On-site
CA$18 - CA$19/hr
... and guest deliveries as directed by management * Clean and certify merchandise in the Quality ... Two years of retail/customer service experience preferred * High School diploma or equivalent ...
Spring Valley, CA · On-site
CA$18 - CA$19/hr
... and guest deliveries as directed by management * Clean and certify merchandise in the Quality ... Two years of retail/customer service experience preferred * High School diploma or equivalent ...
Own and resolve client feedback related to final images by advising on minor requests (skin ... Our mission is to provide every guest with a luxury experience that inspires confidence and ...
Own and resolve client feedback related to final images by advising on minor requests (skin ... Our mission is to provide every guest with a luxury experience that inspires confidence and ...
... GUEST) - Frontline support - Technical support for users (Incidents, requests, etc...) - Advise and ... Wifi Service and proposal of new solutions based on future needs - Reporting and technical ...
... GUEST) - Frontline support - Technical support for users (Incidents, requests, etc...) - Advise and ... Wifi Service and proposal of new solutions based on future needs - Reporting and technical ...
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...
Bryson City, NC · On-site
CA$15 - CA$18/hr
... guest satisfaction. * Ensure that the quality of service meets or exceeds expectations set by the department manager. * Advise FOH Supervisor with any employee performance issues and offer your input ...
Bryson City, NC · On-site
CA$15 - CA$18/hr
... guest satisfaction. * Ensure that the quality of service meets or exceeds expectations set by the department manager. * Advise FOH Supervisor with any employee performance issues and offer your input ...
CA$90K - CA$132K/yr
Develop VirtIO virtual devices that expose virtualized hardware to guest operating systems ... advised that the compensation hiring range indicated herein is provided solely as a good‑faith ...
New
CA$90K - CA$132K/yr
Develop VirtIO virtual devices that expose virtualized hardware to guest operating systems ... advised that the compensation hiring range indicated herein is provided solely as a good‑faith ...
New
CA$90K - CA$132K/yr
Develop VirtIO virtual devices that expose virtualized hardware to guest operating systems ... Company BlackBerry provides enterprises and governments the intelligent software and services to ...
CA$90K - CA$132K/yr
Develop VirtIO virtual devices that expose virtualized hardware to guest operating systems ... Company BlackBerry provides enterprises and governments the intelligent software and services to ...
| Aspect | Guest Service Advisor | Front Desk Agent |
|---|---|---|
| Credentials | Customer service experience, sometimes hospitality certifications | Customer service skills, basic hospitality knowledge |
| Work Environment | Hotels, resorts, hospitality venues | Hotels, motels, hospitality establishments |
| Employer & Industry Usage | Used interchangeably in hospitality industry | Commonly used in hotels and lodging services |
| Search & Comparison Intent | People comparing guest-focused roles in hospitality | Individuals seeking hotel front desk positions |
Both roles focus on guest interaction and customer service within the hospitality industry. A Guest Service Advisor often emphasizes providing personalized assistance and resolving guest issues, while a Front Desk Agent handles check-ins, reservations, and general inquiries. The roles overlap significantly, but the titles may vary depending on the establishment. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.
Quebec, QC • On-site
CA$27.84 - CA$30.93/hr
Full-time
Posted 6 days ago
6.4
Based on 1,191 frontline employees who took The Breakroom Quiz
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Traveler accommodation and hospitality services
10,000+ Employees
Bethesda, MD, US
